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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Serving customers with passion and pride, providing natural and great service.
2. Encouraging customers to give feedback through the ‘have your say’ survey.
3. Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living the company values, making everyone feel welcome, and following policies.
8. Clocking in and out at shift start and end for accurate payment.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the think 25 policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially running the shift in the absence of supervisors.
14. Following all training to ensure safety and compliance.
15. If applicable, duties include managing the Post Office operations, requiring passing a background check for financial and criminal records.
Flexible Working
We support flexible working arrangements to suit individual needs, including part-time, job shares, phased retirement, and more. Discuss your preferences with us during your application.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customer-centric approach
* Respectful treatment of everyone
* Working together as one team
* Making things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions.
As a subsidiary of Tesco, we operate independently from our Head Office and supply from three distribution centers. We are committed to diversity and inclusion, with accreditation as a Disability Leader Level 3, and offer accessible recruitment processes.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits include
* Colleague discounts
* Flexible working options
* Retirement and health benefits
* Support services and discounts at various retailers
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