Career Opportunities: Graduate IT Support Technician (10743)
Requisition ID10743-Posted - Years of Experience (2) -Technology- Where (1) -Job
Canvas Reply, part of the Reply Group, works with some of the world’s biggest brands, providing an end-to-end product design and development service, covering each phase of digital product development. We combine insight, creativity, and technical expertise to deliver tailored digital solutions that allow our clients to stay ahead of the competition. Our services include UX Research, UI/UX Design, Web Development, QA, Sitecore, and Managed Project Delivery.
Role Overview:
Our innovative, client-centered approach allows us to create high-quality, scalable applications that make a tangible impact. As we expand our reach, we are looking for a Graduate IT Support Technician to join our international team and help us deliver cutting-edge digital solutions across diverse industries.
Responsibilities:
* Build strong working relationships with clients to retain business
* Liaising with developers on technical queries
* Managing and prioritising all support requests against SLAs
* Communicate updates directly to stakeholders, both internal and external
* Provide support for the internal Canvas team
About the candidate:
* Degree qualified with a minimum of a 2:1 classification in Computer Science or another IT-related field
* You will be comfortable talking with external clients and representing yourself with stakeholders
* You can demonstrate strong problem solving and troubleshooting skills
* You are passionate about continual learning and eager to grow technical skills on the job
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
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