Role: Access and Resolution Manager
Contract Type: Permanent
Working Hours: 37 hours per week, Monday Friday between the hours of 8:30am 5:00pm
Worker Type: Hybrid Worker
Salary: Grade I - Starting Salary is £46,142 (Level one) rising to £49,282 (Level four) per annum
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other sites across Nottingham, as needed.
Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
We are looking for an experienced and compassionate leader to manage our Access & Resolutions Team within Nottingham City Councils Housing Services Access Team. In this pivotal role, you will develop and deliver effective strategies to secure lawful access to tenants homes so essential safety checks and remedial works - such as gas servicing, electrical inspections, fire safety checks, asbestos re-inspections, and damp and mould investigations - are completed on time and in line with statutory requirements.
You will lead a dedicated team, setting clear objectives, supporting professional development, and fostering a culture of accountability, learning, and continuous improvement. A key part of the role is balancing firm, proportionate enforcement with a strong commitment to safeguarding, tenant wellbeing, and fair decision-making. You will ensure all cases are risk-assessed, consistently managed, and supported by accurate records and robust governance.
Working collaboratively with colleagues across Housing Services, Legal Services, and Quality Assurance, you will help remove barriers to access, contribute to service-wide improvement, and represent the Council in formal settings where required.
This is a rewarding opportunity to make a meaningful difference to residents safety, support vulnerable households, and strengthen the Councils compliance responsibilities.
About You
The ideal candidate will have:
1.Experience of managing access resolution, compliance, or tenancy enforcement in a complex housing or regulatory environment.
2.Awareness and application of knowledge of landlord statutory responsibilities (Big 6, Building Safety, Damp & Mould, Disrepair).
3.Proven experience in tenancy enforcement, housing management, or compliance roles OR experience in safeguarding/wellbeing with a strong understanding of complex vulnerabilities.
4.Ability to be creative, to identify problems and work to create solutions
5.Strong communication skills with the ability to liaise effectively with QA teams, service delivery teams, Business Improvement & Performance Team, Legal Services, and safeguarding professionals.
6.Excellent organisational skills to manage a challenging caseload.
Please submit both a copy of your CV and a supporting statement in your supporting statement please ensure you demonstrate clearly how you meet the 6 requirements outlined above.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeed.
Closing Date: 15thApril 2026 (11:59pm)- Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: 6th/7thMay 2026 please note, this is subject to change
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