Overview
Receptionist role at Darwin Escapes. Location: Keswick Reach Lodge Retreat, Cockermouth, Cumbria. This is a permanent, part-time position for 16 hours across 2 variable days, including weekends and bank holidays. Hourly rate: £12.21.
Responsibilities
* Meet and greet resort guests.
* Assist guests with queries.
* Advise on the local area.
* Issue accommodation keys and information.
* Advise guests on resort events.
* Handle telephone calls.
* Deal with customer complaints.
* Accurate cash handling.
Requirements
Excellent customer service and strong communication skills are essential. A driving licence and the ability to drive is advantageous for travel to and from the retreat.
What’s In It For You
* Competitive rate of pay.
* Enhanced holiday entitlement (with option to cash in some holidays per year).
* Discounted staff breaks at Darwin Escapes resorts across the UK.
* Free use of Darwin Escapes resort facilities, including gyms and pools.
* Food discount across all resorts.
* Free complimentary round of golf.
* Discounts on spa treatments.
* Recruitment bonus for introducing a friend.
* Company employee sick pay and compassionate leave pay.
* Employee Assistance Programme.
* Free access to the Darwin Academy training programme.
* Cycle to work scheme and MediCash cash plan.
* Subject to terms and conditions.
Required Criteria
* Right to live and work in the UK
* Excellent customer service and strong communication skills
Desired Criteria
* A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort
Closing Date: Thursday 1st January, 2026
Contract Type: Part-time
Salary: £12.21 per hour
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