Fantastic Opportunity Available! RMS have an exciting role available for a Transport Operation Administrator to join a leading Transport & Logistics client based in Wix, Essex. Job Details Job Type: Permanent Salary: Competitive Salary Working Hours: Monday to Friday between 7AM – 5:30PM Within this role, you will support the Traffic team and other departments by responding and resolving customer enquiries together with supporting general administration duties. Key Responsibilities Dealing and responding to customer enquiries with resolution or escalation. Liaising daily with customers to report status of bookings. Driver job tracking and delivery time / late vehicle reporting. Dealership delivery notification reporting. Liaising with the Traffic Allocation team and Transport Drivers re their work and answering queries. Liaising with customers and compounds giving advance notification of vehicles required for collection by our drivers. Sub-contractor liaison to ensure correct and timely deliveries. Building jobs accurately in the Traffic Management System (TMS) ensuring all rates, vehicle details and special instructions are visible for the Traffic Team and Drivers. TMS updates – daily checks if loads are “wrapped”. Managing driver validations via the TMS system and issuing JLR validations. Checking drivers are inputting VIN’s / PDA’s correctly on their PDA’s and contacting them accordingly. Auditing – delivery addresses; rates assigned on TMS; reordering jobs on the planner. Updating driver holiday and sickness in the TMS. Responding to ever changing priorities depending on current needs. Undertake any other reasonable duties as may be required from time to time. What Are We Looking For: Experience and knowledge of the Road Haulage Industry together with good geographical understanding of the UK. Excellent Excel skills: able to produce, cross reference, add formulas and perform look ups with excellent attention to detail. Ability to multitask and prioritise work during busier periods. Problem solving skills & the ability to adapt plans. Excellent communication and good telephone manner. Ability to work autonomously but with a team environment. A meticulous attention to detail, and an enquiring nature is required to identify potential issues. Must be able to accept responsibility of tasks undertaken and to adapt to changing priorities. Interested? Apply directly or contact us with your CV on RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion