Digital & CRM Systems Officer
Working Hours: Monday to Friday - 9am till 5pm
Staffordshire Chambers of Commerce reserve the right to close a vacancy once we have received sufficient applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
About Staffordshire Chambers of Commerce
Staffordshire Chambers of Commerce has been in existence for over 200 years. It was borne out of a desire from businesses to meet together and trade and ensure that there was a voice for business and an organisation to represent their needs and deliver services to help them. We continue to deliver this role and have developed a wider relationship as part of the recognition of the contribution that the business community makes to economic and social success.
Job Description
Job Title: Digital & CRM Systems Officer
Accountable To: Data & Communications Team Leader
Location: Staffordshire Chambers of Commerce
Our Vision
All employees of the Chamber are expected to contribute to our vision:
'Staffordshire Chambers believes that we can help all of the people of Staffordshire be more prosperous and have more opportunities, by helping business to belong to the Chamber and do things BETTER'.
Our Values
Our vision is supported by a set of core values which define the standards and behaviours which are expected of all employees:
* Bold
We try new things
We are passionate about making a difference
We always put our members first
* Excellent
We achieve the highest standards
We seek to improve continuously
We are committed to equality of opportunity
* Trusted
We communicate well
We are consistent in our approach
We put colleagues and customers first
* Team Focused
We are an outstanding team
We are focused on achieving our vision
We respect and support each other
* Ethical
We represent our members professionally
We make a positive contribution to the community
We act with integrity
* Responsive
We are open to change
We respond positively to customer feedback
We maximise opportunities
Job Purpose
The Digital & CRM Systems Officer plays a key role in maintaining and developing the organisation's ReadyMembership CRM system, ensuring accurate data, efficient processes, and insightful reporting.
Alongside CRM administration, the role also supports IT coordination and digital systems, helping to keep technology running smoothly for all staff and ensuring a high-quality member and user experience.
Key Responsibilities
* Administer the ReadyMembership CRM day-to-day: managing user access, profiles, and permissions.
* Maintain data hygiene: run duplicate checks, fix invalid records, standardise postcodes and contact data.
* Keep picklists, custom fields, and saved lists organised and up to date.
* Build and schedule management reports and dashboards to support departments with data-driven insights.
* Design and implement user dashboards and KPIs to track staff activity and member engagement.
* Create and document simple automations to streamline processes within the CRM where possible.
* Produce short, visual "how-to" guides (with screenshots) for recurring CRM and digital tasks.
* Collaborate with the Data & Communications Team Leader to identify and pilot new CRM features or integrations.
* Lead on improving the member experience through better data capture, workflows, and usability.
* Support team training and onboarding of new staff into the CRM.
* Act as the first point of contact for CRM queries, escalating complex issues where needed.
* Liaise with our IT Support company to ensure timely resolution of technical issues.
* Resolve common user issues (password resets, MFA, Outlook/Teams, printers, Wi-Fi, OneDrive sync, browser/cache).
* Set up new staff with IT Support: create M365 accounts, assign licences, configure permissions, add to Teams/SharePoint, and provision devices.
* Maintain an up-to-date asset register (devices, serials, warranties, encryption, software, condition).
* Manage stock of accessories (mice, headsets, docks) and prepare spares for new users.
* Provide on-site digital/tech support for key events (sound, screenshare, Slido, webinar setup).
* Support phishing awareness campaigns and digital security practices.
* Assist the with testing and implementing new tools, updates, and automation pilots.
* Train in all aspects of Data & Communications Team Leaders role and provide holiday cover and succession planning.
General Requirements
* Work diligently to meet the requirements of the role
* Use the Chambers' CRM system and others as relevant to the role
* Always seek to Improve to achieve the highest quality standards and follow the Chambers' quality assurance operating procedures
* Contribute to the Chambers' commitment to work in a commercially successful way
* Participate in internal and external meetings and training as required
* Ensure that all relevant policies, procedures and working practices are adhered to at all times
* Participate positively in one to ones and appraisals
* Work in accordance with the Chambers' culture, values, aims and objectives
* Always act as an ambassador for the Chamber at all times when dealing with members or representing the business
* Contribute to the Chambers' team working environment, taking ownership of issues and supporting colleagues where appropriate
* Be flexible and willing to undertake any other duties that may be reasonably required
* To work from other Chamber offices as well as Stafford if required
Qualifications
* Minimum 3 GCSEs (or equivalent) incl. English & Maths
* Full UK Driving License
Proven Experience
* Experience administering CRM Systems
* Providing first-line IT support (Windows/M365: Outlook/Teams, Wi-Fi, printers, basic AV)
* Experience of working in a multi-disciplinary team environment
* Experience of utilising ICT Systems to high levels of accuracy – including excel, outlook and word with the ability to create and maintain detailed spreadsheets
Knowledge, Skills and Abilities
* Highly competent use of IT, particularly excel
* Commitment to achieving the Chambers' vision
* Able to contribute positively to the Chambers' BETTER Values
* Outstanding customer service and relationship building skills
* Professional and friendly approach
* Time management, able to prioritise and achieve deadlines
* Excellent verbal and written communication skills
* Problem solving skills – able to work on own initiative
* Able to interpret data and produce accurate reports
* Highly organised and able to meet deadlines
* Desire to learn and a Team Player
* Self-Starter
* Able to work flexibly and readily adapt to changing work priorities
Other Attributes
* Professional and friendly approach
* Positive and proactive
We provide the following services to support businesses start, grow and succeed.
Business Support – we are, at our heart, a membership organisation and believe that the best business support can come from the services we offer through our experienced staff. We have a range of member only services as well as funded programmes. We have developed specific membership offers to reflect our local economy in response to various sector groups in membership.
Enterprise Support – we aim to inspire the entrepreneurs of tomorrow through bringing schools and businesses closer together, helping individuals start up their own business, educating teachers on the businesses in the area and supporting students in HE and FE to have the relevant skills for business and industry. We have established a club specifically for fledgling businesses to help them get established and lead into membership of the Chambers.
Trade – we encourage international trade through our export documentation service as well as supporting local trading through exhibitions, events and lobbying for local procurement opportunities. We have launched a specific international trade membership offer.
Training – we have a comprehensive, business focussed programme of training to encourage the workforce to reach its full potential, and which can be delivered on our premises or in a business through a bespoke service. We are developing our offer through partnerships with the universities and FE colleges in the county.
Events - we organise over 150 events each year of varying scale and size. This supports and informs business, helps strengthen supply chains and informs the business community of funding, finance, legislation, opportunities and risks.
Representation – this is a service at the heart of Staffordshire Chambers and is largely to support members. We do take on issues that affect he whole business community and lobby at all levels of policy and decision making.
How to Apply
Please send your CV to Ryan Dakin together with a supporting letter detailing how you meet the requirements of Digital & CRM Systems Officer and how you support the Chamber BETTER values.
Applications should be emailed or posted/delivered to Staffordshire Chamber of Commerce, Commerce House, Festival Park, Stoke On Trent ST1 5BE.
We reserve the right to close the applicable window early.
Staffordshire Chambers of Commerce is an equal opportunities employer
Data Protection
Staffordshire Chambers of Commerce will use any data you provide in your application to assess your suitability for the position advertised This data will not be further processed unless your application is successful.
All candidate information gathered through our recruitment campaigns will be protected and we will fulfil the requirements of the relevant legislation.
In the case of unsuccessful applicants, we will retain all relevant recruitment paperwork for a period of 12 months in case of any claim/dispute, after this time the paperwork will be destroyed by shredding or other confidential waste disposal methods.
Successful candidates will have their recruitment paperwork retained within personnel files and in line with our data retention schedule.
The Chamber will not use any form of automated processes in its recruitment decision making.
If you require any further information in relation to the protection of your data, please contact us using the details above or view our HR Privacy Policy at
Job Types: Full-time, Permanent contract
Salary: Up to £25,000 dependent on experience
Schedule:
* Monday to Friday
* 9am - 5pm
Work Location: In person(Office)
Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Work Location: In person