Head of Facilities Management
About Us
As a JIB member company, Gilks have provided commercial electrical and mechanical installation, maintenance, test and inspection services to customers nationally for over 60 years, and have built a solid reputation based on trust, and innovation. Our contracted work extends across several sectors, including NHS, Education, Care Homes, Health, Construction and Defence. With an extensive client base, we are still proud to provide the flexibility, and excellence in customer service and support of an independent business, whilst having the expertise and capabilities to manage and work within major contracts.
We invest significantly into training and developing both new and experienced talent.
The Role
Reporting to the Managing Director, the Head of Facilities Management is responsible for leading and overseeing all FM operations across the organisation, ensuring the effective delivery of both planned and reactive maintenance, statutory compliance, and client service excellence.
This role includes ensuring FM services are delivered:
* on time and to agreed service levels
* within budget and contractual obligations
* in line with the company’s operational and strategic objectives
The Head of FM will lead and develop the facilities management teams, maintain and strengthen client relationships, and ensure the efficient use of resources to drive operational performance, client retention, and profitability.
A key focus of the role is the standardisation of FM processes, ensuring consistent quality, compliance, and reporting across all contracts and sites.
In addition, the Head of FM will play a strategic role in growing the client base and securing new FM contracts, identifying market opportunities, developing proposals, and supporting the business in achieving its growth and diversification targets.
Your role and responsibilities will include:
Health & Safety
1. Fostering and ensuring managers adhere to H&S standards
2. Ensure that the employees across the business are suitably trained and competent
3. Have a zero tolerance for none compliant work or attitudes
Project Leadership
1. Lead the planning, execution, and completion of all FM works, ensuring they meet the client’s expectations, deadlines, and budgetary constraints.
2. Develop and implement the overall FM strategy for the company, ensuring alignment with organisational goals and objectives.
3. Foster a culture of excellence, continuous improvement, and collaboration across FM teams.
Financial Control & Profitability
1. Take overall responsibility for the financial performance of FM, ensuring profitability is maximised and cost control measures are effectively implemented.
2. Develop and manage FM budgets, providing accurate financial forecasts and reports on project progress, costs, and margin performance.
3. Ensure robust project cash flow management.
Contract Oversight & Performance
1. Manage the scope and commercials for FM contracts.
2. Ensure all FM Works are delivered on time, within scope, and within the allocated budget.
3. Set and track project KPIs, measuring the success of individual projects against performance targets.
4. Chair regular performance review meetings to monitor project progress and resolve any issues proactively.
Resource & Team Management
1. Lead and motivate a multidisciplinary FM team, including project managers, engineers, subcontractors, and other key stakeholders.
2. Manage resource allocation across all projects, ensuring optimal use of skills and capacity, building self-delivery capabilities were possible.
Client Relations & Stakeholder Management
1. Act as the key point of contact for clients, managing relationships Operationally, Commercially and Strategically ensuring effective communication.
2. Address client concerns promptly and professionally, ensuring a high level of client satisfaction.
3. Build and maintain strong relationships with suppliers, subcontractors, and other external stakeholders.
Compliance & Risk Management
1. Ensure FM works comply with all relevant legal, regulatory, and SHEQ (Safety, Health, Environment, and Quality) requirements.
2. Conduct regular site visits to ensure adherence to health and safety standards and assess project progress.
3. Identify and mitigate potential risks to FM Work delivery and business operations.
Business Development & Securing New Contracts
1. Support business growth by assisting in the preparation of tenders, bids, and proposals for new FM Contracts.
2. Contribute to the development of new business opportunities.
3. Maintain market knowledge and competitor analysis to identify emerging trends and opportunities.
Process Optimisation & Continuous Improvement
1. Continuously evaluate and improve processes, team structures, and resource allocation to drive greater efficiency.
2. Identify opportunities for process improvements and implement best practices to enhance contract delivery.
3. Work closely with senior leadership to ensure contract delivery aligns with company-wide strategic goals.
Billable Works Management
Hold overall responsibility for Billable Works across both FDIS & RFCA contracts,
Ensuring consistent processes are used for ascertained cost submissions and monthly applications.
Measured by total revenue of BW Assertaintain Cost submissions and % value of month ACs paid.
Performance Reporting
Provide regular updates to the Managing Director on contract performance, challenges, and achievements.
Establish visible performance measures for tracking and managing the progress of contract delivery across the function.
Our Requirements
This position demands a highly experienced leader with strong commercial, technical, and people management skills, capable of driving operational excellence, business development, and continuous improvement across the FM portfolio.
Recognised and relevant technical or FM qualification.
Knowledge of Health and Safety legislation and implementation of policies.
Sound knowledge of Statutory and Mandatory Compliance with experience of preparing for external audits.
Sound knowledge of service delivery and KPIs.
Demonstrable experience of budgeting and managing costs.
Experience of first line management.
Customer relationship management.
The Package
Salary up to £70,000 per annum dependent on experience.
Car Allowance
Private Medical Insurance
Permanent contract, working full time hours 8am to 5pm Monday to Friday
25 days annual leave, plus bank holidays and birthday bunk off.
Employee benefits and discount scheme
Employee wellbeing support including free 24/7 counselling and legal information
Career development and progression opportunities, with full training and support
More About Us
Gilks (Nantwich) Ltd is part of The Ethikos Group Ltd, made up of an expert team of people who have been evolving businesses and people since 2017, with an impressive track record of improving profit performance, streamlining efficiencies, and looking after and growing people