Job title: Delivery Manager Job location: Bradford/Leeds Job type: Permanent Job mode: Hybrid(2 or 3 days in a week; also requires visiting office whenever necessary) JD: Key Responsibilities Client & Stakeholder Management · Serve as the primary onsite Hexaware representative for the Yorkshire Water account. · Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors. · Facilitate proactive communication, expectation setting, and issue/risk resolution. · Represent Hexaware in steering committee discussions, governance forums, and executive briefings. Delivery Leadership · Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks. · Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes. · Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios. · Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS / Support Engagement Management · Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. · Drive continuous improvement, automation, and efficiency within support and operations. · Ensure SLA adherence, service stability, and client satisfaction across BAU support functions. Account Governance & Financial Management · Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance. · Monitor financial performance, staffing, margin optimization, and operational KPIs. · Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness. · Identify upsell/cross‑sell opportunities and support strategic account growth. Team Leadership · Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development. · Promote a culture of transparency, lean execution, and high accountability. Required Experience & Skills · 12 years of IT delivery experience, with at least 5 years in onsite client‑facing roles. · Strong expertise in Scaled Agile / SAFe delivery models. · Proven experience leading large digital transformation engagements. · Hands‑on experience governing AMS / support programmes in complex enterprise environments. · Prior experience managing multi‑tower accounts valued at £10M. · Excellent stakeholder management, communication, and negotiation skills. · Ability to work effectively with global, distributed teams. · Strong understanding of contract management, delivery governance, and financial oversight. · Local to Leeds/Bradford or adjacent areas (preferred for onsite presence). Desirable Skills · Water/Utilities industry experience (advantageous). · Certifications in SAFe, PMP, ITIL, or similar frameworks. · Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.