We are seeking a dedicated and detail-oriented Service Coordinator to join our team. The ideal candidate will possess strong organisational skills and a background in office administration. This role involves coordinating service requests, managing schedules, and ensuring efficient communication between clients and service personnel.
Hours Monday to Friday 8.30am-5pm
Salary DOE
Responsibilities
* Act as communicator with customers, suppliers, engineers, visitors and enquirers.
* Manage job completion, from raising job numbers to invoicing
* Management of work in progress to ensure jobs are completed and invoiced in a timely manner and in accordance with any customer KPIs
* Keeping engineering schedule up to date
* Working with other Service Co-ordinators when scheduling works
* Maintaining regular communication with customers
* Review and sign off of quotations including new quotations and engineer’s recommendations
* Liaising with stores to obtain prices for parts and subcontractors.
* Monitoring quotation overview is correct and up to date, including hyperlinks, results, cost and revisions are accurate and correct
* Carry out regular analysis of quotation performance
* Preparation, review and sign off of invoices
* Checking job profitability
* Monitoring customer contracts are up to date
* Monitor standardisation of department diariesIssue weekly PPM Schedules
* Monthly valuation reports
* Ensuring Customer Data Base are kept up to date
* Responsible for all asset list updating
* Invoice matching
* Working with Managers and other Service Co-ordinators to improve efficiency and assist with the implementation of inhouse CRMs
* Attend performance review meeting with customers
Experience
* Proven office experience with a focus on administrative tasks is essential.
* Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
* Excellent organisational skills with the ability to manage multiple tasks effectively.
* Demonstrated phone etiquette and interpersonal skills for client interactions.
* Experience in data entry and clerical work will be beneficial. Join us in providing outstanding service while developing your career in a supportive environment!
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Industrial Machinery Manufacturing
Please contact Diane on dianelucas@cloverts.com for more details
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