Overview
Join the Retail Team as an Assistant Manager at TUI in Burnham. Lead, inspire, coach and develop a team to become destination experts, recommending and selling holidays, cruise, UK breaks and additional products while delivering exceptional sales and customer service. Put all customers at the heart of the business to create unforgettable holiday experiences.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About The Job
* Lead by example and role model company values to inspire your team and deliver excellent customer service
* Coach and develop the team to collaboratively reach high performance and standards that drive engagement
* Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
* Work with a variety of systems as technology advances to enhance knowledge and improve the customer digital journey
* Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
* Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition
About You
* Proven passion for leading by example and delivering excellent customer service
* Confident and fun motivator with a strong drive to achieve goals and sales targets
* Skilled at balancing multiple tasks and able to stay motivated when challenges arise
* Flexible to embrace change and adapt easily to new ways of working
* Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
* An organised individual who takes pride in their work and communicates effectively
* Able to work a varied shift pattern each week in-line with shop opening and closing times
Benefits
* Starting salary of £13.30 per hour
* Commission for exceeding targets
* Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
* Health and Wellbeing benefits across Financial, Health, Social, Community and Career
* Investment in development and career progression
* Pension scheme and life assurance
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are. We’re committed to supporting candidates with disabilities and impairments; if you require any support, please let us know.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Travel Arrangements, Retail, and Hospitality
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