Care Scheduler / Co-ordinator Location: Office based Salary: £30,000 per annum Hours: 40 hours per week, Monday to Friday, 8am - 4pm Are you highly organised, calm under pressure and passionate about delivering exceptional customer service? Home Instead is looking for an experienced Scheduler / Co-ordinator to join our friendly and professional team. This is a key role within the business, ensuring that our clients receive consistent, high-quality care by carefully coordinating schedules for both clients and Care Professionals. About the Role As Scheduler, you will play a vital part in the smooth running of our care services. You'll be responsible for creating and maintaining effective schedules, matching the right Care Professionals to the right clients, and responding quickly to any changes or challenges that arise. Your main duties will include: Building effective and efficient schedules around client needs and Care Professional availability Planning schedules while considering travel time, holidays, training and last-minute changes Responding promptly and positively to changes in schedules Matching Care Professionals to new clients and arranging introductions Ensuring continuity of care wherever possible - same carer, same times each week Developing strong relationships with clients and Care Professionals Working closely with recruitment and care teams to ensure staffing levels meet demand Maintaining accurate records on the electronic scheduling system Supporting the overall smooth operation of the business Ensuring compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy What We're Looking For To be successful in this role, you will need: Essential Criteria Previous experience in a scheduling role within home care, domiciliary care, logistics or a similar fast-paced environment Strong IT skills, including Microsoft Office or Google Suite and CRM systems Excellent communication skills, both written and verbal Highly organised with the ability to prioritise effectively The ability to stay calm and professional under pressure Strong attention to detail and the ability to multitask A logical, analytical approach to problem solving A positive, resilient and team-focused attitude Key Competencies Planning and organising Adaptability and resilience Customer focus Teamwork and collaboration Strong communication and relationship management Ability to influence and drive results Why Join Us? At Home Instead, we are passionate about providing outstanding, person-centred care. This role offers the opportunity to make a real difference every day, working as part of a supportive and dedicated team. We are committed to safeguarding and promoting the welfare of adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check. Apply Today If you're an experienced Scheduler looking for a rewarding, fast-paced role within a caring and supportive organisation, we'd love to hear from you. Apply now via Indeed with your CV and a short covering note explaining why you'd be perfect for this role