Overview
Software Delivery Manager. West Midlands. Hybrid Opportunity (3 days a week)
Strong leadership. Inside IR35( DOE) 24 month contract! Immediate Start!
Job Description
* Manage and coordinate and build regional software support teams to meet service delivery targets.
* Lead, Motivate and drive the team with strong leadership and motivation.
* Deliver high level customer service strategy to its B2B Client base.
* Ensure consistent, high-quality support for customers across all software platforms.
* Develop and implement strategies to improve operational efficiency.
* Collaborate with internal departments to align support services with business objectives.
* Monitor and report on performance metrics, identifying areas for improvement.
* Oversee resource allocation to ensure optimal service delivery.
* Act as a point of escalation for complex customer issues.
The Successful Applicant
The Successful Applicant
A successful Regional Software Support Delivery Manager should have:
* Proven experience in managing software support operations including customer related fields.
* Strong knowledge of the technology and telecoms industry.
* Exceptional leadership and team coordination skills.
* Exceptional customer service experience
* Ability to analyse performance data and implement improvements.
* Excellent communication and problem-solving abilities.
* Familiarity with software support tools and systems.
* A results-driven approach to achieving service excellence.
* Excellent leadership skills
* Hands on Manager that will drive the business by example
What's on Offer
* Competitive daily rate- inside IR35 (DOE)
* Long term contract (12 -24 months)
* Hands on Leadership role
* Hybrid Opportunity
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