The role
We are looking for a Housing Officer to join our team in Sittingbourne, Kent. This is a full-time permanent role.
The regional housing teams are at the frontline of the housing service and are the team that deal with often complex and challenging housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the Swale and Medway areas although you may be required to provide support to other teams in Kent and Essex as and when required.
Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You’ll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner.
Responsibilities will include:
1. Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.
2. Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.
3. Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.
4. Working proactively with customers, managing expectations, to ensure they’re able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion
5. Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.
6. Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.
What you'll need:
7. Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement
8. Proven experience of following processes, using initiative, and delivering excellent customer service.
9. Professional curiosity to identify residents with complex support needs
10. Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur
11. Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
12. Ability to work effectively as part of a team, working in an agile environment.
13. Good negotiation and influencing skills
14. The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle
Please note, in your supporting statement, it is important that you address how you meet each of the above criteria by providing real examples.
Closing date - Wednesday 19th April
Please note we hold the right to close the vacancy early depending on application volume
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