The Crew and Information Controller plays a critical role in ensuring the smooth and efficient operation of rail services. The role combines responsibility for the real‑time allocation of drivers and train crew to shuttle services with the accurate management and communication of operational information.
Working within the Railway Control Centre (RCC), you will support service delivery by optimising resources, adapting plans during unexpected events, and ensuring timely, accurate information is communicated to internal teams and external partners in both the UK and France.
Crew Controller
* Ensure crews are available and ready to start their shifts and, where absences occur, arrange appropriate cover to maintain planned operations.
* Allocate drivers and train crew to shuttle services in real time, adjusting plans as required to optimise resources.
* Communicate effectively with both UK and French crews.
* Optimise the use of crews and reserves across depots in collaboration with the Operational Duty Manager (ODM) and Driver Leaders.
* Produce space‑time graphs and traffic forecasts during service disruption or unexpected events.
* Ensure compliance with crew working rules and agreements, escalating issues to the ODM and Driver Leaders where necessary.
* Support service quality through effective crew and rolling stock adjustments.
* Respond to operational requests from crews, the Terminal Control Centre (TCC) and the ODM to support ongoing operations.
Information Controller (INFOC)
* Monitor rail operations using control systems and maintain regular communication with other Controllers and Supervisors.
* Identify the causes of delays and failures affecting rail services.
* Communicate operational updates to relevant internal departments and external partners during service disruption.
* Log delays, schedule changes and operational events within the Information System.
* Assign rake numbers and manage platform changes as required.
* Communicate service updates via SMS throughout the various stages of rail service events.
* Comply with all applicable safety documentation and ensure digital records, including logbooks and message systems, are kept up to date.
Qualifications and Experience
Essential
* Educated to A‑Level standard or equivalent.
* Proficiency in English, with the ability to communicate in French to an intermediate level (B2 or above).
* Strong attention to detail and the ability to work accurately within a safety‑critical environment.
* Ability to remain calm and focused when working under pressure.
* Willingness and ability to work a 24‑hour, 7‑day shift roster.
* A valid driving licence to facilitate commuting to the workplace in either the UK or France.
Desirable
* Previous experience working in a railway environment and/or control centre environment.
What to expect
Recruitment Process
* An initial French language competency assessment (informal conversation via Microsoft Teams)
* First‑stage interview
* Psychometric (Safety Competency) testing
* A visit to one of the Railway Control Centres (UK or France)
* Medical assessment in line with the requirements of the role
The proposed start date for training is September 2026.
To find out more about the RCC please watch this video!
If you are interested in applying, please submit your application online by Friday 3rd July 2026.
We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.
Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Applicants must have the right to work in the UK. Before applying for this role, please ensure that you are permitted to apply. For further information, please visit the UK Visa and Immigration Website.
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