Job Description
Placed by Leon has partnered with an iconic watch and jewellery brand to appoint a Store Director for one of its key locations.
This is a pivotal leadership role for a highly commercial, people-centric leader who can reset the tone, rebuild trust, and create a strong, high-performing culture within the boutique. The team has significant potential, and the business is now seeking a nurturing, visible leader who listens, develops people, and leads with authenticity and emotional intelligence.
The successful candidate will combine strategic thinking with operational excellence, taking full accountability for store performance, people leadership, and long-term commercial success.
This is an opportunity to make a genuine impact, strengthening culture, driving performance, and elevating the overall client experience.
Key Responsibilities:
Leadership and Culture
* Lead, inspire, and develop a high-performing team, creating a culture built on trust, accountability, and collaboration
* Set clear expectations and establish strong ways of working across the store
* Act as a visible, hands-on leader on the shop floor, leading from the front and setting the tone for service excellence
* Rebuild team engagement and confidence through consistent leadership and open communication
* Coach leadership teams and develop future talent through structured development and succession planning
Commercial Performance
* Take full accountability for overall store performance, including sales, profitability, and productivity
* Drive commercial growth through strong leadership, client engagement, and performance management
* Monitor and analyse key performance indicators, ensuring the team remains focused on achieving targets
* Translate commercial strategy into clear, practical actions that deliver measurable results
* Identify opportunities to grow the business through improved client experience, team capability, and operational efficiency
Client Experience and Client Development
* Champion a culture of exceptional client service and personalised clienteling
* Drive strong CRM and client development strategies to attract new clients and retain existing relationships
* Support and lead client events, partnerships, and local initiatives to strengthen brand presence
* Ensure the boutique consistently delivers a premium, service-led client experience
Operational Excellence
* Establish clear operational frameworks and ensure consistent execution of processes and standards
* Maintain strong awareness of procedures, compliance, and performance monitoring
* Ensure the store operates efficiently and in line with brand expectations
* Drive a structured, disciplined approach to store management and decision-making
* Balance short-term performance with long-term business objectives
Experience and Skills Required
* Proven experience in a senior retail leadership role within luxury, watches, jewellery, or premium retail
* Strong people leadership capability, with a track record of developing teams and building high-performing cultures
* Highly commercial and strategically minded, with strong business acumen and decision-making ability
* Experience driving sales performance and profitability within a fast-paced retail environment
* Strong capability in coaching, training, and succession planning
* Confident managing performance, navigating challenges, and making sound decisions in a dynamic environment
* Strong operational discipline, with the ability to implement structured ways of working
* Experience in CRM, clienteling, and client development strategies
A dynamic, agile, and entrepreneurial leadership style