1. Job Title Spa Receptionist/Admin Assistant
2. Organisational Responsibilities
2.1 Reports to Spa Manager
2.2 Liaises with Spa Manager/Spa Therapists
We are looking for someone with a passion for spa and therapy to join our team. Some spa experience and qualifications would be preferable.
3. Position Summary
To operate and deal with all incoming calls. To ensure that all messages are correctly relayed. To take full responsibility for correctly inputting charges on to customer accounts. To provide admin assistance to all staff at Netherwood Hotel and Spa and to be the first line of contact for all visitors and those using the telephone. To take responsibility for spa reservations and all that entails.
To ensure that the highest quality standards are met in all areas at all times. In addition to the duties and responsibilities listed, to perform other duties assigned by the Hotel Manager or Spa Manager from time to time.
4. Main Duties
5.1 To keep the Spa Manager fully informed of matters which may affect the day to day management and/or running of the business.
5.2 To be responsible for the production of accurate guests' bills and for receiving correct payment for goods or services provided.
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5.3 To check guests in and out effectively and promptly.
5.4 To produce reports, statistics etc. when requested to do so.
5.5 To provide admin support to other departmental heads when requested to do so.
5.6 To maintain the tidiness of the Spa, public areas, wet rooms and serve and charge beverages to clients.
5.7 To take responsibility for spa reservations and all that entails. 5.8 To be the first point of contact for telephone calls to Netherwood Hotel Spa. To answer and direct incoming calls and/ when appropriate/ take messages. To ensure all telephone and facsimile messages are correctly relayed within the agreed timescales. 5.9 To effectively deal with guest/customer queries and complaints and premises security.
5.10 To maintain daily the customer accounting systems of Netherwood Hotel and Spa and to liaise regularly with the Spa Manager.
5.11 To maintain a working knowledge of other clerical duties as instructed by the Hotel Manager and Head Receptionist. To provide cover for other Receptionists in their absence.
5.12 To ensure that all of the services provided excel in performance standards and meet all customer expectations.
5.13 To ensure that all administration legislative requirements are met and all Company rules are followed at all times.
5.14 To ensure that all end of shift duties are completed before finishing work.
5.15 To be polite, courteous, patient and professional at all times.
5.16 To be continually aware of, and maintain, the highest standards of personal hygiene and to dress correctly and smartly at all times in accordance with the Company's dress code.
5.17 To ensure the Health, Safety and Welfare of yourself and others by maintaining a safe working environment and operating safe working practices at all times.
5.18 To attend meetings when requested to do so in order to promote good communications across all levels of the organization.
5.19 To play an effective role in the Team supporting the Spa Manager, Hotel Manager, Head Receptionist and all other departments. To contribute to Hotel service and business success by welcoming related, different and new requests and helping others to accomplish job results
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5.20 To improve job knowledge by attending training sessions; reading technical publications etc.
5.21 To suggest improvements which could result in increased income and/or reduced costs.
5.22 To carry out any other duties as and when requested.
6. Key Result Areas
6.1 To assist the Spa Manager and Therapists to ensure the highest quality standards are met in the spa.
6.2 To carry out every task to the highest quality standard with the highest levels of accuracy.
6.3 To respond to all emergencies and carry out any duties arising.
6.4 To maximize the company's profitability by being aware of and seeking to reduce costs in your areas of responsibility.
6.5 To perform other duties from time to time.
Job Types: Full-time, Part-time, Contract, Permanent
Pay: £12.39 per hour
Benefits:
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
Work Location: In person