SALARY: Starting from £42,692 dependant on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Permanent (35 hours per week)
Closing Date: 1st May 2026
We’re looking for a Continuous Improvement Delivery Analyst to lead a small and dedicated team focused on driving consistent delivery of good outcomes for our customers. Achieving this through the identification, management, implementation and tracking of initiatives to optimise and improve processes, systems and workflows.
This role will be at the heart of all change for Customer Operations and exists to facilitate and co-ordinate all change through the Continuous Improvement and Change team through delivery of the Customer Operations Change Forum, Benefits Realisation tracking and Local Change Delivery.
What You’ll Be Doing
* Facilitate the onboarding of projects by using techniques such as project charters and Gap Analysis.
* Support in the creation and management of a prioritisation framework to ensure the team works on key business priorities
* Co-ordinate the Customer Operations Change Forum. This involves undertaking business impact assessments for all changes submitted, facilitating and documenting the outputs of each meeting and supporting with the creation and approval of operational readiness check lists, including Go/No-Go decisions.
* Review the changes that have been submitted by triaging and then meeting with the submitter to help them prepare for the forum. Ensuring that there is sufficient level of information and feasibility undertaken before prioritisation by the wider team.
* Keep a log of all changes that impact Customer Operations, ensuring that it is updated to include all details pertaining to the change, and the expected delivery date and what support is required. Stakeholder management with all of VWFS to ensure all initiators of change engage with the Customer Ops Continuous Improvement and Change team.
* Oversee the tracking of the end-to-end impacts and benefits of change delivery for the agreed warranty period. Highlight any change that causes detriment to the customer or the business.
* Coordinate activities around the Innovation Station, which is the company idea scheme, working with our community of innovation advocates to quickly triage and make decisions, support and coach the delivery and monitoring of quick win changes which are generated from the idea scheme.
* Use standardised Lean, Six Sigma and Agile methodologies, including tools, templates, external benchmarking. Champion and coach others in adopting Lean and Agile thinking.
Essential Experience & Skills
* Excellent team player, able to interact cross-functionally at different levels within the organisation
* Strong stakeholder management skills at all levels of the organisation
* A proactive approach with the ability to react appropriately and effectively to changing circumstances and demands
* High level of motivation, flexibility, drive and personal commitment
* Track record of driving results and exceeding expectations and targets
* Obsessed with the customer and continuously looking to deliver exceptional customer experience and customer value
* Enthusiastic about the use of technology and an ability to provide a communication ‘bridge’ between the business and technologists
* A willingness to learn and develop new skills
What’s in it for you?
* Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
* Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
* Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance
* OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
* Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
* Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
* We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Why join VWFS UK?
You’ll have the opportunity to make a difference by helping us to achieve our mission.
Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
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