Role Overview
We are seeking a Junior Call Centre Support Agent to join our team. This entry-level role is ideal for someone who is enthusiastic, approachable, and eager to provide exceptional customer support while gaining hands-on experience in a marketing environment.
Key Responsibilities
* Handle inbound and outbound calls in a professional and courteous manner.
* Provide accurate information about our services and campaigns to clients and customers.
* Assist with resolving customer queries, complaints, and requests efficiently.
* Maintain and update client records in our database.
* Support the marketing and sales teams by communicating client feedback.
* Perform administrative tasks to ensure smooth call centre operations.
Requirements
* Excellent verbal and written communication skills.
* Strong organisational skills and attention to detail.
* Friendly, professional, and customer-focused attitude.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Previous experience in customer service or call centre roles is a plus but not required.
What We Offer
* Hands-on experience in customer service and marketing.
* Training and development opportunities to advance your career.
* Supportive team environment with opportunities for growth.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work authorisation:
* United Kingdom (required)
Location:
* Liverpool L1 0BP (required)
Work Location: In person