Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Role Summary
The Controls Assurance Manager is a contract position for 6 months and they will lead the design, implementation and testing of internal controls within the future Contract‑to‑Cash (C2C) process. This role ensures that redesigned processes are compliant, well‑governed, and audit‑ready, providing confidence to senior leadership, Internal Audit and external stakeholders during a major transformation programme. Potential for role to expand also to cover related P2P over lounge related costs.
Key Responsibilities
* Lead the identification, design and documentation of financial and operational controls across the end‑to‑end Contract‑to‑Cash process, with a focus on automated, prevent controls in order to maximize data quality and operational effectiveness.
* Develop and maintain controls artefacts including Risk & Control Matrices (‘RACMs’), test scripts, evidence standards and issue logs.
* Conduct design and operating effectiveness testing, driving readiness assessments before go‑live.
* Embed controls into new systems, workflows and automation designs, ensuring risks are addressed early.
* Partner with dedicated Finance, Sales, Operations, IT and Transformation teams to align on control requirements.
* Coordinate with Internal Audit and external auditors to meet assurance expectations.
* rack remediation actions, monitor risks and support process owners in raising overall control maturity.
In addition to process specific controls design, this individual will have knowledge of and be able to consider aspects such as ensuring 1) appropriate segregation of duties and 2) across wider systems, that general IT/access controls are identified and implemented.
Required Capability & Experience
* Demonstrates relevant experience in accounting firms / industry in internal audit, risk assurance roles
* Demonstratable deep understanding of internal control design, risk assessment and assurance methodologies.
* Experience embedding controls into redesigned or newly implemented end‑to‑end processes.
* Strong capability in preparing RACMs, testing scripts and evidence requirements.
* Demonstrated expertise in control testing (design & operating effectiveness).
* Ability to influence cross‑functional stakeholders and drive alignment in complex environments.
* Proficiency with process mapping tools (e.g., Visio, Signavio) and familiarity with ERP/CRM systems.
* Excellent analytical, problem‑solving and communication skills with a pragmatic, risk‑aware mindset.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com