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Our client is an established and successful IT MSP / hosted Telephony Provider. They are looking to recruit an experienced, Technical Network Consultant to join their business.
Key Responsibilities
* Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
* Design, install, test and maintain CAT5e, CAT6, and Cw1308 cable schemes.
* Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC, and Leased Lines.
* Install, configure, and fault find SIP services.
* Configure and maintain routers.
* Provide Telephone/Remote and On-Site support & installation for customer devices and related software, network servers, and storage.
* Support Windows 7/8/10, Server 2008/2012/2016, SBS 2008, SBS 2011, Mac OS, Android, and IOS.
* Diagnose and resolve issues with Remote Desktop Servers, Folder Redirection, and Remote Applications.
* Manage own workload to ensure tickets are progressed correctly, referring to the Service Desk Manager if needed.
* Create, amend, and administer Active Directory/MS Exchange and Office 365 accounts for customers.
Skills and experience required:
* Knowledge of telephony and the technology market.
* Experience with Microsoft Office 365 installations and migrations.
* Strong understanding of networks, WAN, LAN, switching, routing, security, and SIP trunks.
* Experience with telephone systems, IT networking, and IP addressing.
* Proficiency in Microsoft Excel, Word, and Outlook.
* High level of customer service and excellent telephone manner.
* Ability to work in a fast-paced environment.
* Excellent planning and organizational skills, with the ability to prioritize, manage time effectively, and meet tight deadlines.
* A flexible and positive approach to problem solving.
The role is office-based with field-based customer visits. Travel is required; a company vehicle is provided for on-site visits.
Hours:
Monday to Friday, 40 hours per week.
Salary:
£24,000 to £28,000 (depending on experience).
25 days holiday plus Bank Holidays.
Pension scheme.
Private Medical insurance.
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