An exciting opportunity for a full time, Spanish speaking Customer Services Administrator, predominantly based from home, within 1 hour commuting distance of the office near Heathrow. Offering a competitive package and base salary between £28k and £33k per annum.
My client is a leader in the frozen bakery dough sector. For over 30 years, they have been offering the best bakery products, using the tradition of master artisans as their guide and innovation to develop the best products as their strategy. Today, they offer their products and expertise across all aspects of food service and retail in more than 80 countries worldwide through their 27 plants and 30 sales offices.
Job Summary:
My client are looking for a highly motivated and customer-oriented Customer Service Administrator to join their team. The ideal candidate will be responsible for handling 60 weekly customers / 150 orders, managing customer relationships, resolving inquiries and issues, and promoting their products and services to maximise sales and customer satisfaction.
Key Responsibilities:
1. Handle and manage customer inquiries through various channels (phone, email, online chat).
2. Identify and understand customer needs to provide appropriate solutions.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with other departments to re...