Role summary
2025 (and beyond) is an exciting time for Rapiergroup. With new clients coming on board, and existing clients signing on once more … we have opportunities for those who want to bring their experience and personality to an incredible team. Personable? Dedicated? A Good Egg? If so, we would love to hear from you.
You will join an established, friendly, and supportive team and be responsible for the planning, delivery, and management of single and multiple client projects and work with fantastic clients. For the right person, we would consider fully-remote applications.
If you are ready to take the next step in your career and have experience managing exhibitions projects, please do get in touch it is a great time to talk!
Responsibilities
Project Ownership
1. Accept ownership and responsibility of any assigned project
2. Maintain oversight of all aspects of the project delivery including resourcing
3. To accept responsibility for, and provide support and guidance to all Team members
4. Arrange regular Team meeting to ensure good project/department communication
5. Ensure our documented Proven process is followed in line with any Company policies
6. Ensure projects are delivered on time, within budget and to an agreed timeline and specifications
7. Ensure proactive weekly reporting with any assign Account Management resource to an agreed format inclusive of an explanation of current solutions in place for any issues and escalation of potential serious issues ahead of time
Client Management
8. Ensure any client request as a minimum is registered within 24 hours
9. Maintain regular client contact and ensure frequent and accurate reporting to allow a client to make an informed decisions
10. Maintain professional meeting standards inclusive of Agenda’s and Meeting report
11. Ensure every Rapiergroup promised is followed through as expected
12. Attempt to maintain a sociable relationship with clients
Project Management
13. Ensure the proper project set-up and upkeep at all times
14. Ensure the high quality of any client facing documentation
15. Ensure the use of ‘On Brand’ company templates, filing and version control
16. Ensure client facing document is proofed to an appropriate level
17. To have a full understand of Rapiergroup’s GDPR policy, requirements and implementation
18. To have a full understand of Rapiergroup’s ISO policies, requirements and implementation
19. To have a full understand of Rapiergroup’s Health and Safety policy, requirements and implementation
20. Ensure early Health and Safety planning in terms of design inputs
21. Proactively liaise with all internal teams to achieve the most effective and efficient planning
22. Strive for an efficient, accurate and inclusive of creative briefing and review process
23. Commit to a detailed and well thought through Project plan on every project
24. Drive a fully inclusive Project Kick-off meeting with all essential discipline experts
25. To commit early and cost competitive team logistics
26. To have a full understand of Rapiergroup’s purchasing policy and actively gain guidance from the Head of Production
27. To create, review and sign off any Event Safety Plan with the Head of Production
28. Ensure every team member is pre briefed and clear on their onsite their roles and responsivity
29. To oversee the onsite delivery in line with any pre-event plans
30. To inventory and document any client property which we take charge of
Supplier Management
31. To ensure all supplier contracts are in the best client and Rapiergroup interests and to proactively challenge and negotiate with contractors to produce savings.
32. To ensure the Head of Production is consulted on every projects to agree the purchasing strategy
33. To use Key suppliers above others whenever possible to mitigate against risk
34. If appropriate, to conduct a full and robust RFP process with selection based on a committee decision
35. To always raised Purchase Order and gain approval to contract suppliers
36. To always consider favourable Payment terms
37. To put forward and nominate any potential future Key supplier
Finance
38. Ensure regular and accurate upkeep of your assigned projects in Procim
39. Ensure the creation of a full and detailed budget to form the opening form the Scope of work for any assigned project
40. Ensure regular and detailed Change management process inclusive of client reporting
41. To create a ‘cash positive’ billing schedule
42. To undertake regular Project time audits and act accordingly on findings
43. To ensure timely invoicing in accordance with your ‘billing schedule’
44. To conduct a full, detailed and accurate reconciliation of every project
Closure
45. To ensure a professional closure of any project inclusive of but not limited to;
o Non-conformity reporting
o Internal/external debrief and distribution
o Thank you letters
o Client and supplier survey’s
o Documentation and archiving
o Distribution to any interested parties.
Proposal & Pitch
46. Support new business bids if requested as a member of the pitch team
47. Participate in proposal planning and creation as appropriate
48. Input and participate in pitch presentation if needed
*This list of responsibilities is not exhaustive and will be reviewed as
and when required
Skills required
49. Commercial awareness
50. Open mindedness and fairness
51. Project management skills
52. Budget management skills
53. Negotiation skills
54. Presentation skills
55. Attention to detail
56. Excellent communication skills
57. Computer literacy inc Excel, Word and PowerPoint
Competencies required
Communication
To communicate clearly with clients, co-workers and contractors
Planning & Organisation
To always keep deadlines and budgets in mind
People Management
To work easily with other parts of the business when working on a shared project.
Team working
Work seamlessly with co-workers
Customer & Quality Focused
Working to continuously improve products, services and work processes to exceed customer expectations, whilst building relationships with colleagues, clients and suppliers.
Profitability
Forecasting and contributing to and enhancing Company profitability by thinking about actions in line with budgets and financial targets.
Personal Growth
Taking full responsibility to develop your own operational experience and be considered competent in area of expertise. You’ll also be flexible, committed and show integrity.
Culture and values
We would like to talk to people that can work well both individually and as part of a wider team, that have no problem transforming briefs into ideas and solutions. Good organisational and communication skills are essential, as the roles rely on strong teamwork and will offer opportunities for direct contact with clients.
At Rapiergroup, we strive to offer the best management, support and training to meet individual’s needs. We believe that everyone who works here should love what they do, putting their heart and soul into their work. We know that the right individual will thrive with us and can look forward to an exciting and varied career with great opportunities for progression.
We offer a competitive package, believe in a good work-life balance, and offer flexible working in a fun and happy environment. We all share a great sense of humour and look forward to welcoming more like-minded individuals to our team.
You’ll need to live and breathe our core values to be a great fit:
Do the right thing
We do what we say we are going to do and what is expected of us in our roles. We know in our hearts the right thing to do, whatever the situation, and we do it without being asked.
Open minded
We welcome each other’s ideas and embrace change.
Team player
We help each other and have each other’s backs We act as a team and do not leave anyone behind.
Humbly Confident
We act for the greater good of the company, so everything we say and do is for that purpose and no other. We are no nonsense, straight talking, no fuss, no ego
Positive
We approach our days with ‘can do’ attitudes and do our utmost to bring our best self to work every day.