Customer Experience Advisor
Location: Aldershot On-site role
Contract: Permanent, Full Time
Salary: £25,000 £27,500 depending on experience
The Role
Are you someone who genuinely cares about others, enjoys solving problems, and thrives in a role where no two days are the same? Whether youre a school leaver eager to start your career or an experienced professional looking for a more meaningful path, were looking for people just like you to join us as a Customer Experience Advisor.
In this role, you'll be at the heart of what we dohelping families, resolving queries, and ensuring their voices are heard. Youll work closely with partners and key stakeholders to make sure every enquiry is managed smoothly and effectively, from first contact through to resolution.
From investigating concerns and managing emergencies during working hours, to taking ownership of complex cases, your goal will be to deliver a service that goes above and beyond expectations. Youll be the calm, reassuring voice at the end of the phone or email inboxsomeone who listens carefully, understands the issue, and follows through with the right solution.
What Youll Bring
1. A genuine desire to help people, with empathy and patience at your core
2. Strong communication skills and confidence in dealing...