COMPANY PROFILE
At Superior, we stand as a global leader in manufacturing high integrity sealing products. We commit to a culture of excellence and continuous improvement in the design, manufacture and supply of o-rings and special mouldings.
Since 1972, Superior has built a reputation by meeting its customers' current needs and anticipating future challenges.
Superior works closely with global market leaders in sectors including engineering, automotive, food and beverage, electronics and medical equipment. We strive to help ensure the dependability and quality of our clients' products.
MAIN PURPOSE OF THE ROLE
We are seeking an enthusiastic individual to join our team as a Customer service and Logistics Administrator.
This role will be responsible for engaging with key customers by building and preserving trusting relationships. As a supply chain administrator you will identify opportunities to enhance the customer experience.
Key Responsibilities and Accountabilities:
· Sales order administration - processing orders and dealing with queries
· Confirming orders to customers advising of shipment dates and liaising over issues
· Resolving supplier stock invoice queries
· Liaison with production and communicating any relevant issues to the Customer Relationship Manager.
· Manage customer expectations with regards to delivery dates and shortfalls
· Communicate with the warehousing team regards stock levels and shipping instructions – trouble shooting and problem solving with regards to deliveries
· Accessing customer websites to obtain order and payment information
· Recording and reporting any shortfalls to orders or failures on Service Level Agreements.
· Assist in preparation of customer reports
· Generating and analysing reports from customer
· Support the commercial team with any reports/information that may be required
· Providing administrative support as required
· Ad hoc tasks as required
Person-Profile and skills required:
· Previous experience in a customer relationship role ideally in manufacturing
· Experience of handling calls with a proven record of excellent customer service skills
· Motivated, enthusiastic, a self-starter showing a level of initiative
· An ability to work to deadlines, prioritising where required
· Methodical approach
· A good team player, performs well within a team but can also work on own when necessary
· Good communication skills with all levels and all areas within the business
· A high level of attention to detail
Full training will be provided for suitable candidates with advancement opportunities and progression for motivated team members
Benefits include:
· Quarterly bonus scheme after one years' service.
· Private medical insurance available after two years' service.
· Free onsite parking.
· Company pension scheme
· Company uniform provided
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Wimborne BH21 7SH: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 2 years (required)
* Sustainable manufacturing: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person