Were searching for an incredible part-time Resident Services Assistant!
The Resident Services Assistant plays a key role in our community, from the first point of contact through to departure, administering all tenancies. Ensuring that all resident files are compliant, delivering excellent customer service to residents and prospects, assisting with events, and handling queries throughout tenancy with urbanbubble.
This role will work 40 hours Monday to Friday and one Saturday per month.
What do we offer?
We offer amazing benefits such as enhanced family leave policies, cycle-to-work scheme, season ticket loan, Pet Lovers Friday, enhanced sick pay, study support, and more.
We also provide enhanced annual leave, including your birthday off and a day when you buy your house, because we believe in celebrating special moments with loved ones. Family always comes first at ub!
What does our BTR team say?
An amazing group of people, working hard towards a common goal with camaraderie and excitement! Robert Simmonds
It's refreshing to work in a team where each person can make a difference. We're a rapidly growing business where ideas are key to our future success! Rebecca Whitehead
What will you do?
* Manage prospects/leads daily via phone or email from internal systems
* Inspect apartments, report maintenance issues
* Handle tenancy and renewal administration
* Arrange check-out appointments with third-party inventory clerks
* Conduct move-in inductions for new residents
* Chase arrears early in the month
* Negotiate payment plans with residents, approved by landlords
* Update arrears reports accordingly
* Serve Section 8 and Section 21 notices when applicable
* Support front-of-house duties and cover breaks as needed
* Assist in organizing resident events
What are we looking for?
* Experience in lettings or property management
* Strong customer service skills, especially in challenging situations
* Proficiency in Microsoft Office (Word, Excel, Outlook) and other systems (training provided)
* ARLA qualification (desirable)
We are not your usual property company. We are the North West's leading property managing agent.
At urbanbubble, we're redefining property management through community building, customer care, and innovation. Serving 14,000 residents and growing, we're looking for bold, ambitious, resourceful team members to manage and create communities. We aim to exceed customer expectations and unleash your potential.
Interested? Apply now and join a fantastic organization that values its people!
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