Overview
UHNM is currently unable to provide sponsorship for this role. This aligns with UKVI guidelines and legislation, as these roles do not meet the required skill or salary threshold for sponsorship. If you hold a graduate visa, you may apply; however UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months remaining on your graduate visa at the start of employment for training and operational reasons.
Based in the Hearing and Balance Centre at Royal Stoke, this opportunity involves supporting the clinical team to deliver a wide range of sub-specialty services including routine, complex adult and paediatric audiology, vestibular assessment and rehabilitation, and hearing therapy. The post holder will implement infection prevention measures, assist with stock control, and assist with administration of clinical procedures.
The role includes enrolment onto the fully funded Level 2 Apprenticeship course run by CRS, an online training course running for sixteen months.
Responsibilities
* Perform routine hearing aid repairs for adult and paediatric audiology patients.
* Meet and greet patients and families and escort them to the clinic room.
* Under supervision, assist in paediatric audiological assessment and rehabilitation by engaging with children to support successful outcomes.
* Assist the Audiologist with rehabilitation of patients with hearing loss, including sign posting, advice, providing hearing aid information and accessories, and following individual patient care plans.
* Process messages from the Audiologists’ direct phone line/email from internal and external health professionals and parents/guardians of paediatric patients.
* Assist with equipment set-up, room preparation and daily calibration of equipment.
* In conjunction with the Audiologists, be responsible for infection control within department protocols.
* Assist with invoices, stock control and audit of stock.
* Provide support to the Assistant Audiologists with the maintenance of an organised, clean stock room.
* Be responsible for the processing, despatch, registration and filing of departmental ear moulds using appropriate recording mechanisms as implemented by the Head of Service and/or Audiologist.
* Under the supervision of the Assistant Audiologist, arrange external repair/replacement of faulty hearing aids.
* Assist in the maintenance of other departmental data recording systems, databases, and filing systems.
* Process returned patient questionnaires and liaise with the clinical team and admin team to arrange appointments where appropriate.
* Actively participate in clinical audit at local, regional or national levels.
* Assist the Audiologist with preparation of domiciliary visits and accompany the Audiologist on domiciliary visits to assist with necessary clinical procedures in the domiciliary environment.
* Attend departmental staff meetings and training events as required by the Head of Service.
* Other duties as discussed and agreed with the line manager, in keeping with the general description, but excluding diagnostic audiometry and rehabilitative procedures.
Qualifications and Skills
* The Audiology Team will support your learning throughout this period and provide training to perform basic clinical procedures, hearing aid repairs and patient advice, while promoting deaf awareness throughout the trust and wider community.
* Ideally, you will have experience of excellent customer services and a passion for patient-centred care.
Important Information about Your Application
* All correspondence will be sent via the email address you applied from; please check regularly.
* References: provide email addresses for all referees for the last three years of employment.
* UHNM is committed to equality of opportunity and welcomes applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with Trac.jobs to support the recruitment process. If you have queries, read the privacy notice.
* UHNM is proud to support armed forces personnel; applications from the Armed Forces community are encouraged.
* We communicate regarding applications via email; non-encrypted emails may not be secure.
* If you need assistance completing an application, contact the recruitment department on 01782 675533.
* UHNM may close adverts early without notice; apply without delay.
* If qualifications were obtained overseas, provide an official government translation through ECCTIS (formerly NARIC); this is in addition to any professional registration requirements.
* If you are in the UK on a visa, you must have at least six months remaining on your visa at the start date to ensure time for operational and training processes (the six-month requirement does not apply to a Skilled Worker Visa, for which a new visa would be required).
About UHNM
UHNM supports the responsible use of AI to assist in preparing supporting statements. If AI is used, you must declare this in your submission. UHNM is one of the largest NHS trusts, serving around three million people across two sites: Royal Stoke and County Hospital. We are committed to inclusion, equal opportunities, fair development, and a diverse, respectful culture. We invest in staff development because our employees are essential to delivering high-quality care.
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