Digital Content Editor
An exciting opportunity has become available to work within the Digital Customer Services team. We’re looking for someone who’s curious, proactive and keen to develop their skills in website content management. This is an ideal role if you're starting out in digital, looking for a career change, or want to build experience in content creation, accessibility and customer‑focused online services.
About you
You don’t need to be an expert yet — we’ll support you to build your skills. What matters most is that you enjoy helping people, can explain things clearly, and take pride in producing accurate work.
You will help maintain and update our website content so residents can quickly find the information they need. You’ll learn how to check pages for accessibility issues, support content providers across the organisation, and ensure everything we publish is clear, accurate and easy to understand.
You’ll also work closely with colleagues across Digital, Communications and client services, helping to improve online journeys based on feedback from our residents.
For more detail about day‑to‑day tasks, please see the ‘In this job you will’ section in the attached job description.
The successful candidate will have:
1. Strong customer service skills and a friendly, supportive approach
2. Excellent attention to detail and pride in producing accurate work
3. The ability to write clearly in plain English
4. A willingness to learn new systems quickly (we’ll provide training)
5. An interest in digital content, accessibility or improving online services
6. The ability to converse at ease with colleagues and customers
Experience using web publishing tools or understanding accessibility is a bonus — but not essential. If you have the right attitude and a desire to grow, we’d love to hear from you.