About the Company
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Parks crucial role in World War Two.
Job Title
Visits Coordinator
Location
Milton Keynes, United Kingdom
Salary
GBP 26,000 per annum
Job Type
Permanent / Full time
About the Role
We are looking for a Visits Coordinator to join our busy Bookings Team. Reporting to the Bookings Manager, you will be the first point of contact for our visitors and will work as part of a small team to process telephone and email enquiries relating to general admission, online ticket sales, events, learning visits, group visits, gift tickets, afternoon teas and special visits.
This position is full time (37.5 hours per week) during office hours Monday to Friday, with flexibility to work occasional early evenings, weekends and Bank Holidays, as required.
Ideal Candidate
* Committed to delivering a high level of customer service.
* An effective team player, keen to listen and learn, and support others.
* Strong organisational skills, with the ability to manage a varying workload.
* Excellent communication, interpersonal and numerical skills. Able to communicate effectively face to face, via telephone and in writing.
* Outstanding attention to detail, able to work within a busy environment.
* Self‑motivated with the ability to work with minimal supervision.
* A knowledge of and interest in the Bletchley Park story and a willingness to promote the Trust’s mission.
Essential Experience and Knowledge
* Previous office administration experience, answering incoming telephone calls.
* IT proficiency, with good working knowledge of Microsoft Word and Excel.
Desirable Skills
* Experience within a visitor / customer service role.
* Experience in invoice management.
* Experience with booking systems and databases.
Benefits
* Company pension scheme.
* BUPA wellbeing cash plan.
* 33 days holiday per annum, inclusive of statutory holidays.
* Friendly work environment.
Application Information
Closing date for applications is 14 November 2025. This is a site‑based role located in Bletchley, Milton Keynes. Previous applicants need not apply. No agencies please. If you feel you could be an asset to our team, please click the APPLY button to submit your CV and cover letter explaining why you are suitable for this role.
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