Gatekeeper
1. Implement, undertake and operate, on a day-to-day basis, under the supervision of the Access Coordinator, the admission arrangements, security and maintenance at the vehicle Entrances to the Park.
PRINCIPAL RESPONSIBILITIES
2. Manage the entrance kiosk, operate tills and related equipment and issue tickets on receipt of admission fees and other charges, and give correct change.
3. Safeguard cash, tickets and stocks and balance all transactions.
4. Control, monitor, check and record all paid and free admissions of vehicles and persons during normal hours of opening and at other times as required
5. Welcome, help and impart information to visitors, dispense leaflets and regulations as required, and deal with and/or refer enquiries or complaints as appropriate.
6. Maintain effective security at the entrance and implement emergency procedures when required, liaising with the Police/Fire Service and other Park staff as necessary.
7. Report and, as necessary, record incidents.
8. Enforce byelaws and rules.
9. Maintain effective communications with the rest of the site using radio, telephone and other methods.
10. Clean and maintain the toilet facilities at the entrance.
11. Operate from entrances other than normal for special events or in an emergency.
Maintain and manage the designated area at the Entrance to a consistently high standard of appearance and presentation.
Notwithstanding the detail in this job description, in accordance with the Council’s Flexibility Policy the job holder will undertake such work as may be determined by the Director/Corporate Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job and in any location within the Borough of Cheshire East.
Organisation Cheshire East Council Location Knutsford Job Category Place Grade CEC NJC - Grade 3 Salary Min £22,737 Pro rata per annum Salary Max £23,114 Pro rata per annum Hours per week 27.75 Weeks per year 52.143 Employment Type Permanent Closing Date 06/05/2024 Ref No E2548 Documents
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Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.
At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.
Join our busy gatekeeper team at Tatton Park.
The gatekeepers are responsible for the day-to-day operations at the gates including taking payments, advising customers, security, and some maintenance tasks. It is a busy role which involves weekend working on a rota system.
As a gatekeeper you are the first public interaction at Tatton, and it is essential to have good customer service skills.
The role also operates seasonal hours, 27.75 in the summer and 24 in the winter.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.
Please quote job reference number in all correspondence.