Job Description:
We are looking for hardworking, customer focused and enthusiastic people to join our Case Management Unit. A legal background is not required but you must be efficient in using a computer as well as having customer service experience.
This role is remote but you may need to attend meetings and training at our Peterborough office in Fengate. You must live within a 25 mile radius of the Peterborough area. Any applicants outside of this area should not apply.
Who are Milberg Ltd?
We are a registered and regulated solicitors specialising in group litigation. Our current case is the Diesel Emissions Claims. The UK branch are working with brands such as Mercedes, Vauxhall and BMW.
We are affiliated with Milberg USA and are the claims processing arm of Milberg London LLP.
We are looking for Case Managers to assist our US clients, some campaigns involve those who have experienced mental and physical abuse.
Responsibilities
* You will act as a first point of contact for our clients.
* Making Outbound Calls to and receiving Inbound Calls from our US clients. You may be required to contact our UK clients occasionally depending on the volume of work.
* Responding to our clients in a professional and timely manner.
* Tasks and targets vary depending on deadlines and the business needs.
* Embody the Milberg values and behaviors.
* To assist with training as and when the business requires - this may mean travelling to our office in Fengate for a few days each time we do a recruitment drive.
* To grow within the business and become a role model for others.
Skills and Requirements:
The content of some of the US cases contain highly sensitive information and we require applicants to be empathetic and professional.
* Proven experience in case management or a related role
* Strong organisational skills with the ability to manage multiple cases simultaneously
* Excellent customer service skills with a compassionate approach
* Proficient in administrative tasks such as record keeping and documentation
* Ability to analyse complex situations and make informed decisions
* Strong communication skills, both verbal and written
* Strong computer skills with proficient knowledge within Microsoft Packages
* Knowledge of CRM systems such as Salesforce are desirable but not essential as full training will be given
* Mental resiliency and professionalism in potentially difficult phone calls with vulnerable clients who have been victims of abuse.
Schedule:
8 hour shift.
Afternoon and Evening Work Required.
Monday to Friday.
No weekends.
Hours: 14:00 - 22:00/16:00 - 00:00.
Job Types: Full-time, Permanent
Pay: £23,811.60 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Free flu jabs
* Sick pay
* Work from home
Work Location: Remote