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Operations manager

Leyland
NHS
Operations manager
€47,500 a year
Posted: 23 April
Offer description

Job Summary

Are you ready to guide and inspire a skilled team delivering life changing mental health and wellbeing support to children, young people and families?

Work closely with the Service Manager to lead high quality services that deliver on our promises and make a real difference in schools, communities and family homes. You will take responsibility for service performance, staff leadership, safeguarding, contract management, risk management and building meaningful relationships with partner organisations.

With the freedom to innovate and the support of a dedicated leadership team, you will ensure services meet and exceed expectations, building brighter futures for children, young people and families.


Main Duties of the Job

* Experience of leading services delivering evidence based interventions for children and young people
* Strong skills in contract, risk and performance management
* Ability to build and sustain effective partnerships
* Understanding of safeguarding, governance and quality assurance
* Experience in managing teams with varied professional backgrounds

It would be great if you also bring experience of working in education settings, developing/implementing new services or delivering training. More than anything, you will be driven by the belief that every child and young person deserves to feel safe, heard, supported and valued.


Qualifications


Essential

* Relevant degree (e.g. in health / social care), or equivalent
* Evidence of continuing professional development
* Management/Leadership qualification e.g. NVQ Level 5, or equivalent experience


Desirable

* Qualified in core profession such as Mental Health Nurse (RMN), Mental Health Practitioner, Clinical Psychologist, Occupational Therapy, Social Work or creative therapies e.g. Art Therapy
* Relevant masters or post graduate qualification
* Project Management or business qualification e.g. PRINCE 2
* Relevant post graduate qualification in Mental Health related field
* Level 4 or above qualification in CBT
* Certificate in supervision


Experience


Essential

* Relevant degree (e.g. in health / social care), or equivalent
* Evidence of continuing professional development
* Management/Leadership qualification e.g. NVQ Level 5, or equivalent experience
* Relevant post qualification experience
* Previous experience leading a service comprised of clinicians delivering evidence-based interventions in a community service
* Significant experience of working within services which provide psychoeducational and psychological interventions to CYP
* Experience of working in partnership with education (schools, PRUs, Special schools, FE colleges) and/or statutory services
* Knowledge of national policy and guidance relating to public health and early intervention such as Future in Mind
* Held lead responsibility for service delivery against contract KPIs and service level agreements
* Management of contract(s), services and teams balancing delivery, resources and finance against KPIs
* Provided strategic oversight as well as having responsibility for operational delivery
* Experience of working with multiple funders and commissioners to meet service specification/s
* Leading and directing a skill mix team that is made of different roles and competency requirements
* Managing organisational change and transition
* Experience of working within quality assurance and clinical governance frameworks to ensure services, systems, standards of care and practice are safe and effective
* Implementing new models of delivery/products/initiatives and dissemination of learning and best practice
* Experience of delivering evidence-based interventions and approaches with children and young people across a variety of care settings
* Understanding and practical application of the safeguarding agenda via policy, procedure, supervision and practice
* Experience of leading on developing, delivering and evaluating evidence-based holistic care packages
* Performance management of individuals and teams
* Evaluating and analysing activity data to develop future service delivery and planning
* Managing effective contractual and partner relationships
* Working with service users and key stakeholders to shape design, delivery, development and ensure continuous improvement
* Effective budget and resource management
* Experience of meeting targets and deadlines within financial and contractual constraints


Additional Criteria


Essential

* Demonstrate leadership and the ability to delegate and supervise staff whilst being an effective role model
* Recognition and escalation of risk, contributing to control measures
* Planning workload, time management
* Work under pressure and able to manage changing priorities
* Understand need for evidence and statistical data collection, and achieving targets
* Ability to write formal performance monitoring reports
* IT skills
* Team player and a dynamic personality
* Multi‑agency/disciplinary working
* Excellent communication (written and verbal) and inter‑personal skills
* Innovative practice and ability to influence others
* Ability to analyse, evaluate and rationalise data and enable progressive models of delivery and intervention
* Visionary approach to managing change and transition
* Self‑aware, positive attitude, flexible and adaptable, solution and business focused, and tenacious
* Has a strong degree of personal integrity
* Ability to assertively engage young people, families and carers
* Access to own transport or evidence of ability to commute efficiently between community venues.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


Benefits

* 27 days holiday + bank holidays, rising to 32 days over time (pro rata)
* Life assurance at 2 x basic salary
* Competitive contributory pension scheme
* 24/7 Employee Assistance Programme and OH service
* Enhanced sick pay
* Excellent learning & development opportunities and career progression
* Annual salary review
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