Golf Services Manager (Maternity Cover) - Epsom, Surrey Job Type: Full Time - 40 hours per week The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: 40-hour week with paid overtime Free meals on duty Paid birthday day off Free shuttle bus from Epsom station Perkbox discount scheme European RAC cover Interest-free season ticket loan Staff uniform Generous pension Employer-paid health cash plan 24/7 Employee Assistance Programme Purpose of the role: The Golf Services Manager plays a key leadership role in delivering an exceptional member and guest experience at Woodcote Park. Reporting to the Golf Operations Manager and Director of Golf, this role supports the implementation of club-wide initiatives aligned with strategic objectives and leadership values. The postholder will oversee two core areas: Golf Reception and Golf Services, ensuring a seamless journey from booking to post-round experience. They will lead the front-of-house team, managing rotas, daily briefings, and one-to-one development sessions to ensure staff are equipped, informed, and motivated to deliver service excellence. Performance will be measured through member feedback and 59club benchmarking. In addition, the Golf Services Manager will support the delivery of competitions, society days, and corporate golf events, working closely with the PGA Professional team and ensuring the Golf Reception team handles all bookings and enquiries efficiently. The role also includes collaboration with the Retail and Club Shop team to ensure accurate and timely golf-related charging. This is a hands-on, people-focused role requiring strong leadership, operational oversight, and a passion for delivering outstanding service in a premium golf environment. Responsibilities: To manage and oversee the team of Golf Receptionists ensuring that agreed revenue goals are achieved with the requisite service standards met. To successfully deliver 59 Club benchmarking result improvement and to ensure that all golf services are proactive, not reactive, in achieving both department goals and member service standards. To support development within the team encouraging training courses to ensure up to date knowledge and service delivery. To advise the Head Golf Professional and Director of Golf of Capital Expense and Budget requirement. To support the Head Golf Professional with management of golf competitions, golf society and corporate golf days and golf events, through the effective management of the dedicated full-time resource within Golf Operations. To lead the Golf Reception and Concierge team to provide exemplary service as required to service the needs of the members and their guests. To manage the welcome and care throughout the day of golf groups and societies paying particular attention to adding experiences which exceed expectations. Attend and participate in Club events, such as new Member evenings, ensuring attendance at the Club during all major tournaments, and always acting as an ambassador for the Royal Automobile Club. About you: Proven experience managing within a golf environment at a private members' club, or relevant leadership experience in a comparable hospitality or leisure setting. Demonstrated ability to lead, motivate, and develop a team. Strong planning and organisational skills, with a track record of delivering high-quality service. Excellent interpersonal and communication skills, with a natural ability to engage with members, guests, and staff. Proficient in IT systems, including Microsoft Office, stock management software, and point-of-sale (POS) systems. Logical and solutions-oriented thinker with a passion for delivering exceptional member experiences. Demonstrates integrity, openness, and the ability to build trust within a team environment. Holds valid First Aid at Work certification. Fire Warden trained (or willingness to complete training upon appointment). Club Values: HEARTS Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence - Excellence is not an achievement; it is something we strive for every day. Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect - Showing consideration and understanding to our members and colleagues. Trust – Acting with fairness, honesty and integrity. Sustainabilit y – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. Please visit our website for more information about our Club Vision and Values What to expect: All applications will be reviewed Immediate interview dates available The full job description is available upon request ahead of an interview