Overview
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Job Title: Experienced Credit Controller Commercial Debt Recovery
Location: Greater Glasgow Area
Employment Type: Full-time, Permanent
A well-established and expanding commercial debt recovery company is seeking a highly experienced Credit Controller to join its team. This is a challenging, fast-paced role that demands resilience, professionalism, and exceptional negotiation skills. You will be responsible for recovering overdue funds on behalf of multiple clients, handling a variety of cases, and working towards both individual and team-based performance targets. The role offers excellent earning potential and the opportunity to be part of a supportive, long-standing team with low staff turnover and a strong internal culture.
Responsibilities
* Conduct telephone-based debt recovery, negotiating payment terms and settlement options
* Advise clients on pre-litigation strategy and next steps
* Provide regular updates to clients on the status and progress of recovery efforts
* Monitor and review ongoing payment arrangements and pursue arrears where necessary
* Liaise with external parties such as solicitors, bailiffs, and sheriff officers
* Maintain detailed and accurate case records within the CRM system
* Utilise Companies House and Experian Business Express to support investigations
Skills And Experience Required
* Minimum 10 years' experience in credit control, with a proven record of cash collection
* Strong commercial debt recovery experience
* Excellent verbal and written communication skills
* Skilled negotiator able to work under pressure and resolve disputes professionally
* Proficient in Microsoft Office, particularly Excel
* Ability to prioritise workload and work independently
* Confident, professional, and adaptable team player
Benefits
* Competitive base salary with attractive commission scheme (monthly OTE up to £1,250)
* Company pension scheme
* Free on-site parking
* Health and wellbeing programme
* Company events
* Complimentary breakfast club and seasonal perks
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