Overview
Job Title: Customer Service Administrator
Location: Ryton upon Dunsmore, Warwickshire
Contract Type: Full-time, Temp-Perm
Salary: £12.50 per hour
As a Customer Service Administrator, you will be the first point of contact for our customers, providing exceptional service and support. You will handle a variety of administrative tasks to ensure smooth daily operations, including managing inquiries, processing orders, and assisting with any customer-related queries.
Responsibilities
* Responding to customer inquiries via phone, email, and online platforms
* Managing customer orders, ensuring accurate and timely processing
* Resolving customer complaints or issues in a professional manner
* Maintaining accurate customer records and updating databases
* Coordinating with other departments to ensure customer needs are met
* Handling administrative tasks such as filing, document preparation, and reporting
* Ensuring a high level of customer satisfaction through excellent communication and support
* Running customer reports, validating and correcting anomalies prior to sharing data
* Investigating and resolving invoice discrepancies
* Updating customer contracts on the Sales Order system and ensuring customer & supplier information is kept up to date
Skills & Experience
* 1+ years' experience in Customer Service / Admin or Logistics environment
* Understanding of Supply Chain
* Understanding of Microsoft Word and other packages
* Good English and Math skills
If you're passionate about delivering top-tier customer service and want to be part of a growing team, we’d love to hear from you! Please send your CV and a cover letter to Rugbyadmin@pertemps.co.uk or give us a call on 01788 578888
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