Customer Research Manager
Salary: £43k
North East England
Hybrid role
Grafton Recruitment is delighted to be working with a purpose-led organisation in the housing sector to appoint a Customer Research Manager. This is a fantastic opportunity to lead on insight strategy and ensure customer voices are at the heart of business decisions.
THE ROLE:
Some of your responsibilities as a Customer Research Manager:
* Design and lead a customer insight programme using a wide range of research methodologies to enhance understanding of customer needs and ensure their input shapes business strategy.
* Oversee the development and implementation of customer satisfaction measurement tools, managing relationships with research suppliers and setting robust research frameworks and analysis standards.
* Map out the full customer journey.
* Managed third-party research providers to ensure all methods are rigorous, compliant with regulations, and produce actionable insights.
* Translate complex data into compelling stories that drive action and inform strategic decision making.
THE CANDIDATE:
Successful candidate will demonstrate:
* Will have proven experience in a similar Customer research leadership role.
* A genuine interest in customer insight and a strong analytical mindset.
* Practical experience in delivering end to end quantitative research projects, including survey design and data interpretation.
* The ability to collaborate with a wide range of stakeholders including senior decision makers.
* Outstanding communication skills.
* You will be required to hold a current and valid driving licence.
* The ability to present data in a clear and impactful way.