Exciting Opportunity Join Barnet African Caribbean Association as Our New Day Services Manager! BACA is recruiting a dynamic and experienced Services Manager to lead the delivery of our charitys vital work. We provide a vibrant cultural day centre designed specifically to support older African and Caribbean people. Our mission is to promote the wellbeing of our service users and help make later life a fulfilling and enjoyable experience. Were looking for a passionate leader with a solid background in adult social care who can inspire, manage, and help shape the future of our services. If you or someone you know is ready to make a real impact, please share or get in touch! Experience & Qualifications Ability to communicate the values, vision and ethos of the project and charity. Experience in managing teams of either volunteers or paid staff. Understand the impact of poor emotional and mental wellbeing on a persons day to day functioning and what effective support mechanisms can be applied. Proven track record of supporting people who are experiencing issues with emotional and mental health and wellbeing. Clear understanding of Safeguarding. PC literate (Word, Excel, PowerPoint, Outlook). Please submit a CV and a maximum 2 page supporting statement that aligns with the knowledge and experience requirements to the BACA email below. Responsibilities/ Duties / tasks To be responsible for the day-to-day management and administration of the service within agreed parameters. Line management responsibility for Centre Assistants and volunteers. To organise and supervise the day centre activities and to prepare the day centre for each activity as necessary. These activities should include: (Stimulation; Motivation; Health information/improvement; Meals and refreshments; Leisure activities/ planned day trips) To ensure person centred/ outcome-based plans are created for all service users and measure/report on achievements. Ensure service users can access high quality information, advice and guidance. To oversee the delivery of the outreach service that includes weekly phone calls to BACA members unable to attend the day centre sessions. To manage staff and volunteers who are responsible for encouraging service users to make friends, learn new skills, enjoy hobbies or be more physically active. Ensure the service complies with current adult safeguarding legislation and good practice. To oversee the collation of attendance figures, expenditure and income, by staff and responsibility for accurate reporting to the Trustees. To initiate and further develop effective communications between the staff team, participants, stakeholders and the Trustees. To maximise the appeal and reach of the organisation both within the community, participant groups and other key stakeholders, seeking opportunities to expand and promote awareness of the service. To undertake marketing activities (blogs, website update, monthly newsletters, advertising, flyers etc) To ensure that all activities are conducted in accordance with the values, ethos and set policies of BACA. To have a clear vision and understanding of the purpose and direction for BACA and ensure that all parties share this. To coordinate and monitor the health & safety requirements and ensure risk assessments and risk management is in place for all activities, participants, staff and volunteers. Ensure that the organisation fulfils its regulatory and legal obligations. To measure success against set objectives with the Board Oversee all recruiting, inducting, managing and motivating the staff team (inc volunteers) To monitor person centred plans To facilitate high level service provision which is always user led. To direct the activities of the staff team to ensure planning of activity sessions and resources meet participant and stakeholder expectations. To conduct session observation and offer feedback or suggest training solutions to enhance the service. To continually seek opportunities to increase customer satisfaction and deepen relationships