An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line.
As a 1st Line Support Engineer, you’ll require the following essentials:
Background of working in a 1st Line/ Helpdesk role
Good understanding of Office 365 and Active Directory
Great communication skills, to communicate with colleagues
Ability to identify process improvement
As part of the 1st Line Support Engineer role, you’ll also be:
Respond in a timely manner to queries and adhere to the KPI’s in place
Adhering to company policies and procedures
Uses experience to address user problems and look for potential solutions
Share knowledge and expertise with others
Support other team members as required
Record and track issues from outset to conclusion.
Working methodically to respond to, day by day operational needs
Adept at avoiding service disruptions and maintaining SLA and information security requirements
Escalate any unresolved issues
Ideally hold ITIL framework knowledge and qualifications.
Have a good understanding of ServiceNow and Office 365 and Active Directory
Working Hours
5 days per week Monday - Friday between the hours of 6am – 7pm
Weekends based on a 1 in 8 rota
You will be required to complete On Call on a rota basis up to 11pm during weekdays
Benefits
£34,000 per annum DOE
Annual Salary review
Annual bonus scheme
Wellbeing initiatives
Subsidised gym memberships
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.
See our website for more details and jobs available -
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