Job Title: Contract Logistics Administrator - Customer Service
Location: Chapeltown, Sheffield
Hours: Monday-Friday, 09:00-17:00
Salary: £27,000 per annum
Contract Type: Permanent
Industry: Logistics
About the Role
We are seeking a proactive and customer‑focused Contract Logistics Administrator to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.
Key Responsibilities
* Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
* Provide updates on deliveries, orders, and logistics queries.
* Liaise with warehouse, transport, and operations teams to resolve issues.
* Track and record customer interactions using internal systems.
* Manage and escalated customer complaints where necessary.
* Support colleagues with general administrative tasks.
* Maintain high standards of customer care and service delivery.
Skills & Experience
* Previous experience in a customer service role, ideally within logistics, supply chain, or a fast‑paced environment.
* Strong communication and interpersonal skills.
* Excellent problem‑solving abilities with a customer‑first mindset.
* Ability to work efficiently under pressure and manage multiple tasks.
* Proficient in Microsoft Office and comfortable using digital systems.
* Strong attention to detail and organisational skills.
What We Offer
* Competitive annual salary of £27,000 (pro‑rata for the temporary contract).
* Full‑time office‑based hours, Monday to Friday.
* Supportive team environment.
* Opportunity to gain experience within a dynamic logistics organisation.
If this is you, apply now.
#J-18808-Ljbffr