We are looking for
an individual who can lead and champion deployments for our customers in your area. This role will have overall accountability for the successful deployment, maintenance and adoption of our system. This is a full-time position.
Responsibilities
1. Ensure all KPIs are met relative to Installations/Uptime/Ongoing Maintenance for your geographic region
2. Overall accountability for deployment, training and customer success
3. Understanding the customer business and building plans to exceed expectations
4. Oversee all Field Service Technicians within their respective region
5. Troubleshooting and quality control
6. Onboarding/scanning products into the system
7. Routine stops at our client locations for battery swaps and diagnostics
8. Onsite and offsite maintenance
9. Learn to build devices and deploy them
10. Dynamic oversight of services and operations
11. Serve as primary point of contact reporting anything relevant in the field back to our Product Team
12. Ensure all payroll entries are tracked/reviewed for thoroughness and investigate anomalies accordingly for productivity improvements or coaching opportunities.
Requirements
13. 2+ years in a customer-facing technical sales, services or operational support role
14. Proven team lead or supervisory experience
15. Proactive, resourceful, with a desire to figure stuff out, interested in applying cutting-edge technologies.
16. Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
17. Excellent communication, presentation and demonstration skills.
18. Good understanding of account management and customer success.
19. Organized, detail-oriented, dependable and self-sufficient
20. Strong customer service orientation
21. Interested in technology
22. Thrive in a fast-paced environment
23. Flexible with your schedule, including nights and weekends
24. Must have a valid driver's license and ownership of a reliable vehicle
25. Must have a working smartphone (Android or iPhone)
Why Focal Systems
Strong Mission and Values
We are a tightly knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
Exceptional Team
We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
Outstanding Partners
We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
Benefits
Paid Time Off & Sick Time
Job Type: Full-time
Salary: £45,000.00-£55,000.00 per year
Schedule:
26. 8 hour shift
Application question(s):
27. Do you have your own car as a means of transportation?
Licence/Certification:
28. driver's license and reliable vehicle (required)
Work Location: In person