Director of Operations – Community Services £85,000 Performance Bonus West Midlands Full-Time, Permanent | Hybrid Are you a senior operational leader with a proven track record of driving transformation and scaling complex healthcare services? Do you thrive in high-growth, fast-moving environments where efficiency, technology, and patient experience must evolve without compromising quality? We’re supporting a well-established healthcare organisation delivering NHS-partnered elective and community care services across multiple regions. With ambitious growth plans and a commitment to innovation, the organisation is seeking a Director of Operations to lead a critical part of the business and drive operational excellence. This newly created, senior role offers an exciting opportunity to shape the operational function, embed best practice, and influence strategic decision-making. You will report directly into the Executive team and be responsible for leading large multidisciplinary teams, improving service performance, and ensuring sustainable growth. Key Responsibilities: Operational Leadership & Delivery Take full accountability for the end-to-end delivery of elective and community care services commissioned through NHS partnerships Lead large, geographically dispersed clinical and operational teams through senior managers and heads of service Ensure safe, compliant, and efficient service delivery aligned with NHS standards and contractual commitments Maintain a visible presence, engaging with frontline teams to understand current operations and identify improvement opportunities Change, Transformation & Scalability Lead operational transformation programmes to support sustainable growth without proportional cost increases Identify and address legacy processes, operational inefficiencies, and capacity constraints Drive adoption of technology-enabled solutions to improve workforce planning, scheduling, and patient experience Support and deliver projects to optimise patient pathways, service access, and operational workflows Workforce Planning & Patient Experience Oversee workforce planning across salaried and contractor models Optimise rostering, capacity planning, and resource allocation Work closely with patient experience teams to enhance service delivery, reduce inefficiencies, and improve patient access Collaborate on initiatives to modernise contact centre operations and partner-delivered services Commercial & Strategic Contribution Partner with Commercial and Executive colleagues on mobilisation of new contracts, renewals, and service expansions Provide operational insight to strategic and commercial decision-making Ensure operational readiness for new services and increased patient demand Governance, Performance & Stakeholder Management Ensure compliance with CQC standards, NHS requirements, and internal governance frameworks Monitor and report on KPIs, service performance, and operational dashboards Build and maintain strong relationships with commissioners, system partners, and internal stakeholders Act as a visible, credible senior leader within the organisation and externally Ideal Candidate Profile: Essential: Significant senior operational leadership experience within NHS-partnered or independent healthcare services, including elective or community pathways Experience managing large, complex multidisciplinary teams Strong track record in workforce planning, scheduling, and operational optimisation Demonstrated experience driving change and transformation in fast-growth or mature organisations Commercial awareness and ability to operate alongside senior commercial and executive colleagues Comfortable operating in fast-paced, high-growth, and change-led environments Desirable: Experience in high-volume outpatient or elective specialties Exposure to contact centre or patient experience functions at scale Experience implementing technology-enabled transformation or service improvement initiatives Personal Attributes: Approachable, visible, and non-hierarchical leadership style Comfortable getting involved with frontline teams, deeming no task below them Pragmatic, adaptable, and solutions-focused Confident influencing at Executive level while remaining collaborative and accountable What’s On Offer Competitive basic salary Performance-related bonus Hybrid working with regional travel to operational sites A genuinely senior, autonomous leadership role with significant influence over strategy and delivery Opportunity to lead and shape a major operational division within a high-growth healthcare provider Exposure to executive decision-making and long-term career progression A values-driven organisation committed to innovation, service quality, and sustainable growth Interested? To apply or learn more, contact Tom Fitch on 02393 874295, or send your CV to tfitch@compassltd.co.uk