Overview
Join our Team as a ITMS Technician!
Location: Swindon
Salary: Competitive
Hours: Shift based within Monday-Friday 08:00-18:00
About the role
We’re looking for a proactive and customer-focused IT Support Technician to join our dynamic IT Managed Services team. You’ll be the go-to expert for resolving technical issues across Windows, macOS, Microsoft 365, networking and cloud-based systems, delivering remote and occasional on-site support that keeps our clients running smoothly. This is a shift-based role on our Service Desk, ideal for someone who thrives in a fast-paced environment and enjoys solving problems with precision and professionalism.
Responsibilities
* Provide remote and on-site technical support for desktops, servers and cloud services
* Manage and resolve service requests in the CRM system within agreed SLAs
* Accurately log incidents with clear descriptions and severity levels
* Deliver expert-level troubleshooting and customer service
* Meet KPIs and maintain high standards of performance
* Build strong relationships with clients as a trusted IT advisor
* Collaborate with colleagues to ensure seamless service delivery
* Maintain and improve internal and customer-facing documentation
* Support incoming calls and respond professionally
* Travel to customer sites when required adhering to company policies
* Take initiative in training and professional development
* Handle additional tasks with flexibility and a solution-oriented mindset
What makes you a great fit
* Strong communicator with a customer-first mindset
* Organised and calm under pressure
* Experienced with SLAs and performance metrics
* Skilled in troubleshooting across desktop, server and cloud platforms
* Confident with Active Directory, Microsoft 365 and networking fundamentals
* Passionate about continuous learning and staying current with tech trends
* Empathetic, tactful and professional in all interactions
* Reliable team player who shares knowledge and supports others
* Analytical thinker with a creative, adaptable approach
* Comfortable managing multiple priorities and shifting deadlines
* Holds or working towards relevant certifications (e.g., CompTIA, Microsoft)
Perks for our People
* Holidays: 25 days; bank holidays and buy/sell options
* Other Leave: Birthday day off; 12 paid hours for flexible use; Volunteer day
* EV Scheme: Lease a brand-new electric car
* Lifestyle: 9% combined pension contribution and 4x salary life assurance
* Rewards: Quarterly and annual employee awards; discounts on tech
* Socials: All-expenses-paid company events
* Development: In-House Training Academy
* Wellbeing: 24/7 mental health support via Calm app; discounted gym membership; cycle to work scheme; free breakfast & fresh fruit; eye-care vouchers; financial wellbeing support
Who we are
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I
We are committed to equity, diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
Aeronautical, Healthcare, Attorney, Fitness, General Services, Account Management, Export Documentation
Employment Type
Full Time
Experience
years
Vacancy
1
#J-18808-Ljbffr