Application Deadline: 30 June 2026
Department: Retail
Location: Redhill
Description
We’re looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands‑on role where you’ll support the Store Manager and Assistant Manager in day-to-day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. If you’re passionate about retail, thrive in a fast-paced environment, and want to make a real impact, we’d love to hear from you.
About The Role
Contract: Permanent
Hours: Part-time
Hours of Work: 32 Hours Per Week, working on a rota basis
As Store Supervisor, you’ll play a key role in driving store performance, maintaining high standards, and supporting team development. You’ll lead by example, create a positive and solution-focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.
Key responsibilities include:
* Supporting the Store Manager in delivering annual sales budgets and business plans
* Driving sales through effective merchandising and stock control
* Leading daily team organisation, rotas, and task delegation
* Coaching and motivating colleagues to achieve targets and deliver excellent service
* Handling customer queries and complaints professionally
* Ensuring compliance with health & safety policies and company procedures
* Acting as Duty Manager and keyholder when required
Please note this role is based at a site that is not accessible via public transport, so you will need to ensure you have a reliable way to travel to and from work.
About You
* Proven experience in a supervisory role within a retail or customer‑facing environment
* Strong understanding of retail operations, including stock control and customer service
* Skilled in problem‑solving and prioritising under pressure
* Excellent communication and interpersonal skills to lead and engage colleagues
* Flexible and adaptable, with a commitment to continuous improvement and team success
* A natural leader with a customer-first mindset and a passion for delivering outstanding service
What We Offer
* Scottish Widows contributory pension – company will match up to 5%
* Up to 25% colleague discount in store
* Free parking on site
* 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)
* Excellent training and development opportunities
* Plenty of career progression opportunities
* Life Assurance
* Employee Assistance Programme with Retail Trust
* Comprehensive colleague benefits
* Enhanced Family Leave Policies
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