Posted: 23h ago
The role
Customer Service Advisor
£27,800 pa
Mon - Fri, 40 hr week
Ashby de la Zouch
Our client are continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their day shift team. This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment. You will help ensure the smooth running of our transport operation for a major client and recognised brand.
Role Responsibilities:
- Be the main point of contact with the customer for information sharing and issue resolution.
- Develop strong working relationships and trust with key contacts.
- Ensure cost and service compliance to internal and customer processes.
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
- Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
- Responsible for compilation and distribution of relevant reports and KPI's.
- Manage all on day delivery activity to ensure successful completion.
Key Skills
Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a small team environment.
- Must be IT literate and able to learn ne...
