Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Run all store operations to meet or exceed sales and KPI targets; set clear sales goals, track performance, and evolve processes to drive continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Build a positive team culture through recruiting, training, and developing the team to enable store success.
* Analyse sales data and financial reports to make informed decisions and identify opportunities operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage, and motivate customers to purchase using best-in-class visual merchandising; ensure merchandise displays align with brand guidelines.
* Deliver the highest level of in-store service to achieve a positive Net Promoter Score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget; ensure health & safety standards are met.
* Ensure the store complies with health and safety regulations.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including but not limited to Units, Conversion, ATV, and UPT.
* Achieve upselling or cross-selling targets and maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training and that employee engagement meets company benchmarks.
* Keep operational costs within the allocated budget.
Skills and Experience
* Previous management experience in a fast-paced retail or customer-facing environment.
* Passionate about retail with a strong understanding of latest trends and competitors.
* Strong leadership skills with experience coaching and developing a high-performing team.
* Excellent communication skills.
* Proven track record of managing and exceeding sales targets and KPIs; ability to analyse reports and make commercial decisions.
* Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
* Promotes JD Group values to internal and external stakeholders.
Benefits
We know our employees work tirelessly to contribute to JD Group’s success and offer a range of benefits, including:
* Quarterly discretionary bonus schemes
* Company discount on a wide range of products in-store and online
* Exclusive deals from retail and hospitality partners
* Access to digital health and well-being services
* Health cash plans
* Internal development courses and apprenticeships
* Employee sick pay and health care cover
* Discounted gym memberships, life assurance
* Opportunities to volunteer and contribute to JD Foundation
* Employer engagement forums to influence positive change
* Incremental holiday allowance
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