Services and HR Director, G7 Business Solutions Ltd
Role: Unit4 ERP Support Consultant
*** PART TIME WILL BE CONSIDERED ***
Location: Hybrid - Portishead/Home
We are a long established IT consultancy firm based in Portishead and we have been offering consultancy and support services to companies using the Unit4 ERP (Agresso Business World) product for many years now. We are currently a Premier Partner of Unit4.
We are looking for a Support Consultant who must have a broad experience of Unit4 ERP (Agresso Business World). Experience of Unit4 HR/Payroll would be a benefit but is not mandatory. You will be joining a long established helpdesk team. The team provides support and advice to a whole host of clients in a range of industry sectors who, between them use a broad range of Unit4 ERP products and the associated infrastructure to support them.
Responsibilities
* Accept, understand and log calls on our Freshdesk support package.
* Progress calls to a satisfactory conclusion.
* Deal directly with clients and liaise with colleagues to assist you in this.
* Mix of predominantly home and office working; beneficial if you live within a reasonable commuting distance from Portishead.
Ideal Candidate
* Experience with using and preferably with supporting Unit4 ERP software.
* A calm and professional manner and excellent communication skills when liaising with clients and colleagues.
* An organised and dedicated work ethic.
* The desire to be an integral member of a dedicated team and the ability to work both within a team but also to be able to manage your own time and tasks.
* The confidence to seek advice and help from your colleagues.
* The ability to quickly understand client issues and record them in a clear and concise manner in order to reflect that understanding to both clients and colleagues.
* The ability to approach troubleshooting an issue in a sensible and structured way.
* An understanding of accountancy and also financial practices and procedures.
* The knowledge of SQL or other generic technical skills would be an advantage.
* Experience of different versions of the Unit4 ERP software would be an advantage.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
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