Job Description
Additional Information
Job Number 25193611
Job Category Rooms & Guest Services Operations
Location The London EDITION, 10 Berners Street, London, England, United Kingdom, W1T 3NPVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
The London EDITION is looking for its next Guest Relations Agent!
Would you like a job that gives you…
* Food on shift – Meals on us!
* Late evening/Early morning taxi allowance up to £20
* Uniform Provided - Dry cleaning included.
* Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
* Discounted food & drink in all our restaurants and bars
* Discounts for your friends and family
* £5 breakfast when staying in most of our European hotels
* Specially curated discounts in thousands of shops
* 24-hour employee assistance helpline
* Wellness and mental health programmes
* Amazing employee parties
* 28 Holiday days (including bank holidays) increasing with length of service
* Eye test vouchers and contributions towards glasses
* Instant employee recognition
* Employee of the month nominations with generous prizes
* Unlimited career opportunities (internationally and locally)
* Internal transfer and promotion opportunities
* In-house training and development team with a strong focus on career progression and personal growth
* ...and much more
Are you looking for a place to work that inspires you, challenges you and makes you proud to come to work? A place where service comes from the heart, not from a handbook? A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests?
We are looking for a driven, diligent and friendly Guest Relations Agent to join the team at The London EDITION hotel. As our Guest Relations Agent you will have a natural ability to connect with people and have a creative flair to deliver personalised tailored service to our guests.
As a Guest Relations Agent you will be:
* Creating and arranging amenities and tailored experiences to surprise and delight our guests.
* Responsible for checking guests in and out of the hotel
* Having presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest engagement and guest satisfaction.
* Liaising with all departments to ensure all guests needs and expectations are met.
* Being the main point of contact for all our guests, finding out and acting on their preferences, and ensuring all departments are fully briefed on their requirements.
* Managing and swiftly resolving guest complaints
Our most successful Guest Relations Agent is someone who:
* Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories.
* Someone who is creative!
* Previous experience in a guest facing role within a luxury hotel
* Someone who is naturally engaging and attentive with an eye for detail
* A self-starter who is intuitive and dependable
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
If this sounds like the perfect place for you, apply to be our next Guest Relations Agent today!
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.