Job Description
Service Desk Analyst – Public Sector
Venn Group is currently recruiting for a Service Desk Analyst to join a well-established public sector organisation. This is a great opportunity to support users in a dynamic IT environment, providing 1st and 2nd line support across a range of systems.
Key Responsibilities:
* Logging and resolving incoming IT queries
* Supporting hardware, software and user access issues
* Escalating more complex tickets to relevant teams
We're looking for someone with excellent communication skills, a proactive attitude, and prior experience in a service desk or IT support role.