Pensions operational assurance & technical lead

Overview

We’re looking for a leader to head up our Operational Assurance, Complaints, and Technical Enablement function. This role is all about ensuring our pension administration services are accurate, consistent, and meet both regulatory and client expectations. You’ll play a key part in helping us grow and adapt during a time of increasing regulatory complexity and operational change.

How you’ll make an impact

• Lead a proactive audit and assurance framework to identify risks early and drive improvements.
• Oversee complaints management, ensuring fair and consistent handling of cases.
• Translate complex regulatory and technical requirements into practical operational actions.
• Provide technical oversight to ensure processes and communications meet high standards.
• Develop clear, client-friendly updates on regulatory changes to build confidence in our services.
• Lead and develop a multi-disciplinary team, fostering collaboration and continuous improvement.
• Strengthen governance, reporting, and communication with senior stakeholders.

About you

• Have significant experience in pension administration (typically 10+ years).
• Have led multi-disciplinary teams across assurance, complaints, or technical functions.
• Understand governance, audit frameworks, and regulatory requirements.
• Can interpret complex technical information and turn it into practical solutions.
• Are analytical, data-driven, and a strong problem solver.
• Communicate clearly and manage stakeholders effectively.
• Focus on improving customer experience and driving continuous improvement.

It’s a plus if you:

• Hold an APMI or EPMI qualification (desirable but not essential).
• Have experience delivering regulatory change or integrating complex client needs.
• Promote a culture of accountability and constructive challenge.

Applicants must already have the legal right to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

Gallagher is Disability Confident Commited. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.