Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since opening in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of its locations and team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will join our newly refurbished Irene Forte Spa, rooted in the rhythms of the Mediterranean—a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh.
Discover bespoke rituals using Irene Forte Skincare’s award-winning vegan products (Manicurist, Davines), innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy.
As a valued part of the Forte family, you will:
* Perform all guest care and treatments offered in our Spa Brochure
* Deliver outstanding customer service and care to our guests
* Ensure guest expectations are met at all times, and they feel pampered
* Act naturally in all communications
* Be knowledgeable about the hotel and our products
* Ensure compliance with hotel policies, procedures, and safety standards
* Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, supporting our business needs over 5 working days and totaling 39 hours per week.
Who are we looking for
We seek enthusiastic and dedicated individuals passionate about celebrating the individuality of our hotels and guests.
Our minimum requirements:
* A minimum of 2 years as an experienced therapist in a 5-star environment
* HND Level 3 in Beauty or Holistic Therapy
We look for team members who bring:
* High personal and professional standards
* Excellent communication skills with colleagues and guests
* Good practical knowledge of the role and products
* Enthusiasm for learning and personal growth
* A passion for delivering service excellence
* Genuine pride in their work
* Team spirit and trustworthiness
* Positive and professional demeanor in all interactions
* Exceptional presentation skills
* Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognized and rewarded, making it an ideal place for growth and excellence in hospitality.
Our perks include:
* Discounted rates across our collection of iconic hotels
* Extensive learning and development opportunities
* Meals on duty, laundry of uniforms
* Social activities and events
* Recognition programs
* Annual awards
* Occupational Pension Scheme
* 50% discount on food and beverages
* 25% discount on Spa Treatments
* 20% discount on Health Spa products
* Discretionary service charge
* Cycle to Work Scheme
* Local Retailer Discounts
* Employee Assistance Programme
Estimated package: £31,500 gross per annum (salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a family-like culture, driven by the passion, commitment, and desire of our team members to delight guests and serve one another.
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