Overview
Head of Operations | Retail | Manchester | c.£85k
Location: Manchester
Reports to: Managing Director
A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.
The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment. This isn\'t just a Warehouse management role, it\'s having complete ownership of all operations supporting the SLT as the business scales.
Applicants must have experience of working within a founder led business and be comfortable working on site 5 days per week.
Key Responsibilities
* Own end-to-end operations from inbound stock through to customer delivery
* Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency
* Optimise pick, pack and despatch processes as volume grows
* Manage courier and 3PL relationships, including SLAs and performance
* Lead operational readiness for peak trading and viral demand spikes
* Build capacity planning and contingency models across labour, space and carriers
* Decide when to scale in-house vs outsource and support long-term fulfilment strategy
* Develop a strong operational leadership team and be visible on the warehouse floor
* Partner closely with Finance, E-commerce and Customer Service
What Success Looks Like
* A joined-up, scalable operation with clear ownership
* Improved fulfilment speed, accuracy and delivery performance
* Reduced fire-fighting during peak periods
* An operation capable of absorbing growth at pace]
The Person
* Proven experience owning warehouse and outbound logistics end-to-end
* Background in high-volume e-commerce, retail or consumer brands
* Experience managing in-house teams and 3PLs
* Comfortable operating in fast-growth, high-pressure environments
* Hands-on, decisive and customer-focused
Why Join
* Market-leading consumer brand with strong growth momentum
* High-impact, visible leadership role
* Opportunity to build operations that support global scale
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